I am trying to get a caregiver for my mother and need it immediately. She gets out of r...

GetHuman-ragibson's customer service issue with Care.com from November 2018

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If you're account has been suspended give them a call, but rarely will they unsuspend an account, even if they are the ones with inaccurate information
The issue in GetHuman-ragibson's own words
I am trying to get a caregiver for my mother and need it immediately. She gets out of rehab after * months and is coming to live with me. I work full time and cannot leave her alone.**The account was set up, paid for and the several emails were sent to prospects - THEN you suspended the account! Calling today I thought it was a mistake, but upon further inspection saw that you suspended the account for a misdemeanor possession of a half marijuana cigarette, which was my roommate's. The report is correct BUT ... (*) This was actually supposed to be expunged and i'm just finding out that it's on my record. (*) I work for the state of SC in a highly sensitive job that requires background checks and this NEVER came up! (*) This happened ** years ago!!!!!! This is ludicrous!!!!! The account is under the name Linda Brown. Please restore my account immediately so I can contact these applicants who I sent messages to for interviews.
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Care.com

Customer service issue
Reported by GetHuman-ragibson
Nov 28th, 2018 - 9 mons ago
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GetHuman-ragibson started working on this issue
Nov 28th, 2018 10:50pm