We had cancelled our care.com account and deleted our bank information from the account...

GetHuman1695490's customer service issue with Care.com from December 2018

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The issue in GetHuman1695490's own words
We had cancelled our care.com account and deleted our bank information from the account, but we have still been charged for this month. I would like to receive a full refund of $** for this month as I had no intention of continuing service at the time of the charge. If this is refused I will dispute the charge with the bank and put a block on any further charges from care.com. And I will need a confirmation that the account has been cancelled for my record. *I apologise for seeming so forceful, but we can't afford this and it is an error on the part of care.com. We are in no way at fault. I have even been recommending care.com to friends and family to find sitters. Please help!
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Care.com

Customer service issue
Reported by GetHuman1695490
Dec 5th, 2018 - a mon ago
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Timeline
GetHuman1695490 started working on this issue
Dec 5th, 2018 4:17pm