i am trying to downgrade and i keep getting charged. I have been charged twice now when...

GetHuman1333403's customer service issue with Care.com from October 2018

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The issue in GetHuman1333403's own words
i am trying to downgrade and i keep getting charged. I have been charged twice now when i tried contacting care.com the first time in september.
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Care.com

Customer service issue
Reported by GetHuman1333403
Oct 12th, 2018 - 2 mons ago
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Seen by 2 customers so far
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GetHuman1333403 started working on this issue
Oct 12th 5:14pm