I have no access to my care.com messages. I sent out multiple messages to families look...

GetHuman-sleiberh's customer service issue with Care.com from August 2018

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The issue in GetHuman-sleiberh's own words
I have no access to my care.com messages. I sent out multiple messages to families looking for care and when I open my messaging on the app it shows my inbox is empty. I've spoken to two people through care.com customer support and they said my issue would be forwarded to technical support. I still have no access to my messages. I just upgraded my account to premium. I'm not happy and I want this issue resolved. Otherwise I want a refund. I didn't upgrade my account to not be able to contact families.
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Care.com

Customer service issue
Reported by GetHuman-sleiberh
Aug 28th, 2018 - 5 mons ago
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Seen by 6 customers so far
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Items needed
Name on account
Date of birth
Billing address
Email address on account
Timeline
GetHuman-sleiberh started working on this issue
Aug 28th, 2018 2:01pm
GetHuman-sleiberh indicated the issue is not fixed yet.
Aug 28th, 2018 2:01pm
GetHuman-sleiberh indicated the issue is not fixed yet.
Aug 28th, 2018 3:18pm
GetHuman-sleiberh confirmed the issue is fixed. Hooray!
Aug 29th, 2018 4:50pm