I see I have a message but can't access it and can't write back to them..I pay for prem...

GetHuman-ebcatino's customer service issue with Care.com from June 2018

Help with my Care.com issue
I see I have a message but can't access it and can't write back to them..I pay for premium member****p..please help..*I've called * times and the holding time is too long and no one has called me back either.
I trust that Care.com will make this right and come up with a resolution that is fair.
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Care.com

Customer service issue
Reported by GetHuman-ebcatino
Jun 25th, 2018 - 2 mons ago
I have an issue with Care.com too
Fixed
Seen by 4 customers so far
Similar issue to 1014 others
0 customers following this
Items needed
Name on account
Date of birth
Billing address
Email address on account
Timeline
GetHuman-ebcatino started working on this issue
Jun 25th 7:01pm
GetHuman-ebcatino indicated the issue is not fixed yet.
Jun 27th 4:03pm