I woke up to a charge from care.com and I haven't used it in months. I want to cancel m...

GetHuman-jmckinn's customer service issue with Care.com from June 2018

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The issue in GetHuman-jmckinn's own words
I woke up to a charge from care.com and I haven't used it in months. I want to cancel my membership but when I go to log on it is not allowing me to. I figured I forgot my password so I went to change it and it's telling me they can't find an account unnder my email. The email provided above is the only email I use and I used it to create my account. I read your terms and conditions and it said you can cancel an account for any reason, so my guess is the site canceled my account but is still charging me. So I need access back onto my account so I can cancel my subscription so I'm not getting changed for a service I'm not using. So please help me with this.
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Customer service issue
Reported by GetHuman-jmckinn
Jun 12th, 2018 - 9 mons ago
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Seen by 6 customers so far
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Items needed
Name on account
Date of birth
Billing address
Email address on account
Timeline
GetHuman-jmckinn started working on this issue
Jun 12th, 2018 10:29am