I woke up to a charge from care.com and I haven't used it in months. I want to cancel m...

GetHuman-jmckinn's customer service issue with Care.com from June 2018

793 similar
0 following
Help with my Care.com issue
First: share to improve GetHuman-jmckinn's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jmckinn's next move: talk to Care.com when they open.
Care.com's call center is closed now. We will send GetHuman-jmckinn a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman-jmckinn's own words
I woke up to a charge from care.com and I haven't used it in months. I want to cancel my membership but when I go to log on it is not allowing me to. I figured I forgot my password so I went to change it and it's telling me they can't find an account unnder my email. The email provided above is the only email I use and I used it to create my account. I read your terms and conditions and it said you can cancel an account for any reason, so my guess is the site canceled my account but is still charging me. So I need access back onto my account so I can cancel my subscription so I'm not getting changed for a service I'm not using. So please help me with this.
GetHuman-jmckinn did not yet indicate what Care.com should do to make this right.
I have an issue with Care.com too
How GetHuman-jmckinn fixed the problem
We are waiting for GetHuman-jmckinn to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Care.com's attention and get better help faster. Tap below to get started.
Having Care.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Care.com email you?
This email address isn't valid
Follow this issue
See how GetHuman-jmckinn fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-jmckinn
Jun 12th, 2018 - 9 mons ago
I have an issue with Care.com too
Not resolved
Seen by 6 customers so far
Similar issue to 793 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on account
Date of birth
Billing address
Email address on account
GetHuman-jmckinn started working on this issue
Jun 12th, 2018 10:29am