Care.com Customer FAQ

We're sorry to hear you're having trouble submitting your availability. There could be a few reasons for this issue. First, make sure that all the required fields are filled out before you hit "submit". If all fields are filled and it's still not working, try clearing your browser's cache and cookies. This often solves most issues. If you're using a mobile device, try using a computer instead, or vice versa. If the problem persists, it could be related to a temporary site issue or maintenance. Make sure to try again in a few hours.

We're sorry to hear about this inconvenience. There might be a technical issue that requires addressing. The person writing the review should make sure they've verified their email address with Care.com, as unverified accounts may have issues submitting reviews. Also, compliance with Care.com’s review guidelines is essential, as reviews that don't follow these guidelines may not post properly. If these conditions are met and there's still an issue, the reviewer should try clearing their browser cache or try a different web browser or device. If none of these steps work, please bear with us while the technical team resolves the issue.

We're sorry to hear that you're having issues with the Care.com app. Make sure you're using the latest version of the app as updates often include bug fixes. If updating doesn't work, you can try uninstalling and reinstalling the app on your device. If you're still experiencing problems, it might be a temporary server issue. We'd recommend waiting for a while and trying again. If the issue persists, it might be related to your device settings or network connection. Double check your internet connectivity and device compatibility, too. Please note that the Care.com Customer Care team is also available to assist with any ongoing technical issues.

We're sorry to hear about your account issue. At Care.com, we take care to address all account concerns thoroughly but occasionally, errors might occur. If you feel your account has been closed by mistake, please ensure that you check for any communications from Care.com to understand the reasons for closure. If you're still convinced it's an error, we recommend submitting a request for account review through the options available on the website. However, please know that decisions regarding account statuses are ultimately made to ensure the safety and security of all Care.com users.