Before contacting them, items GetHuman-toddandl may need:
Name on account, Date of birth, Billing address, and Email address on account
The issue in GetHuman-toddandl's own words
I was attempting to make an account on care.com and received a message that my email address was already linked to an account. My husband or I neither one have ever made an account and the password retrieval option does not work. We also got a message saying that an account with our email could not be found. It's very confusing that we're getting messages stating our email has been used but a password reset is not an option because they can't find an email that matches ours. I'm not sure what to do and I don't know why this is happening! Thank you!
GetHuman-toddandl did not yet indicate what Care.com should do to make this right.
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