I cannot log into my care.com account. It keeps saying contact care team. Please help.

GetHuman-tatyanac's customer service issue with Care.com from May 2018

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The issue in GetHuman-tatyanac's own words
The problem: I cannot log into my care.com account. It keeps saying contact care team. Please help.
GetHuman-tatyanac did not yet indicate what Care.com should do to make this right.
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Care.com

Customer service issue
Reported by GetHuman-tatyanac
May 9th, 2018 - 6 mons ago
I have an issue with Care.com too
Not resolved
Seen by 15 customers so far
Similar issue to 617 others
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Items needed
Name on account
Date of birth
Billing address
Email address on account
Timeline
GetHuman-tatyanac started working on this issue
May 9th 8:47pm
GetHuman-tatyanac indicated the issue is not fixed yet.
May 11th 10:39pm