I looked at my bank statements and found that Care.com has been charging me for service...

GetHuman-maddsmae's customer service issue with Care.com from May 2018

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The issue in GetHuman-maddsmae's own words
I looked at my bank statements and found that Care.com has been charging me for services I thought I had paused. I aw it had charged me in the last month and thought I would go online and look for jobs because I been charged anyway(hence why I have updated my account in the last thirty days) but I'd like some questions answered.*Under Account seetting then under Membership Information, my account says "Active- Paused". Does this mean I'll continue to be charged? The only alternative being I entirely close my account and lose all of my information(which I did in ****). Can you tell me what I am misunderstanding, please? I would like clarification
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Care.com

Customer service issue
Reported by GetHuman-maddsmae
May 2nd, 2018 - a yr ago
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Seen by 16 customers so far
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Name on account
Date of birth
Billing address
Email address on account
Timeline
GetHuman-maddsmae started working on this issue
May 2nd, 2018 3:43am
GetHuman-maddsmae indicated the issue is not fixed yet.
May 16th, 2018 3:14am