I tried to redeem a JC Pennys gift card at the middletown location in KY and it went th...

GetHuman731640's customer service issue with CardPool from May 2018

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The issue in GetHuman731640's own words
I tried to redeem a JC Pennys gift card at the middletown location in KY and it went thru and at the end it said an error occurred. I left and tried it at another cardpool location and it came up and said this card has already been used at a different location. I went back to the original cardpool and they searched different ways to see if there was anything under my ID and the actual giftcard and nothing came up. I took it to a store to sell and they said there was something wrong with it. When I check the balance the complete balance is on there.
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CardPool

Customer service issue
Reported by GetHuman731640
May 30th, 2018 - a yr ago
I have an issue with CardPool too
Fixed
Seen by 21 customers so far
Similar issue to 473 others
0 customers following this
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Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number
Timeline
GetHuman731640 started working on this issue
May 30th, 2018 4:32pm
GetHuman731640 indicated the issue is not fixed yet.
May 30th, 2018 5:36pm
GetHuman731640 indicated the issue is not fixed yet.
May 30th, 2018 5:37pm