Need DHL tracking update. DHL doesn't have any package information as stated in emal.

GetHuman-diazcald's customer service issue with Canvaspeople.com from December 2018

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GetHuman-diazcald's next move: go to the Canvaspeople.com help center.
Canvaspeople.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-diazcald will want to follow the link below to head to their help center. We will check on GetHuman-diazcald later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-diazcald may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-diazcald's own words
Receive my order ... Hi, received an email on ***** stating that my order had shipped. When I attempt to track the package it says that DHL hasn't received any details for shipment. **Please provide an update. **Order no. *********Tracking number: ****************
Misleading tracking information is not good practice to keep a customer who intends to use your services in the future. Confidence level is questionable. I hope to have this for a xmas present. Please help.
I need to have my product in hands as promised. Order shipped on ***** expected to receive it within * business days. No further updates provided.
Tried contacting DHL, they said that they have no record of my shipment.
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Canvaspeople.com

Canvas
Customer service issue
Reported by GetHuman-diazcald
Dec 3rd, 2018 - 2 mons ago
I have an issue with Canvaspeople.com too
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Seen by 4 customers so far
Similar issue to 200 others
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Timeline
GetHuman-diazcald started working on this issue
Dec 3rd, 2018 10:42pm