Parcels containing goods returned to a US address have been delivered to an address in Missisauga, ON.

GetHuman-samanam's customer service issue with Canada Post from August 2020

Help with my Canada Post issue
Before contacting them, items GetHuman-samanam may need:
Name on the account, Billing address, and Email address on the account
The issue in GetHuman-samanam's own words
Return goods purchased ... I bought replacement awning fabric from Aleko through Amazon.ca. It arrived as two parcels. Since it was the wrong size, I obtained a return ticket from them and mailed them back to Aleko through Canada post at **** Walkley Road, Ottawa, ON on ** July **** at my cost. The Tracking number was ****************. The address for delivery was Aleko, ****S ***ND ST, Kent, WA *****-****, US. Since the refund was not issued, I tracked the parcel and found that it has been delivered to Missisauga, ON, Canada on ** August ****. *I have the following questions.*Why was it delivered to Missisauga, ON and how can I ensure that it is routed ASAP to the address on the two parcels so that I can get my refund from the seller.*Thank you very much for your help.**Saman Amarakone
There is a limited time return goods to get the refund
I would like the parcels delivered ASAP to the US address on the return slip on the parcels
I expected CanadaPost to deliver the parcels within one week. Now it has been ** days since I gove them to CanadaPost.
Talked to the agent at the AexallPharmacy where I handed over the parcels to CanadaPost, but she suggested that I contact CanadaPost as they can not do anything.
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Canada Post

Expedited parcel
Customer service issue
Reported by GetHuman-samanam
Aug 29th, 2020 - 6 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 5411 others
0 customers following this

Timeline

GetHuman-samanam started working on this issue
Aug 29th, 2020 4:45pm
GetHuman-samanam shared this issue with friends on Facebook
Aug 29th, 2020 4:46pm
GetHuman-samanam indicated the issue is not fixed yet.
Aug 29th, 2020 9:15pm