CVS Caremark Customer FAQ

While we always strive to ensure seamless service, sometimes technical glitches or misunderstandings can occur. Your credit card or coupon issues at the pharmacy could be due to a variety of reasons such as an expired card or coupon, a non-working magnetic strip on your card, or an error in the pharmacy's system. If you face such an issue, we recommend speaking directly with the pharmacy manager who can further investigate the issue and provide assistance. Remember, it's always important to verify your card's validity and check coupon terms to ensure they're applicable for your purchase.

CVS Caremark doesn't provide a reimbursement form for glasses as it primarily serves as a prescription benefit management service. However, if you have vision insurance through your employer and they happen to work with an insurance company that partners with CVS Caremark, you would be advised to check directly with that insurance provider for the glasses reimbursement form. It would typically be available on the insurer's official website or through your employee benefits portal. Make sure to fill out the form accurately and provide all required information for reimbursement.

There are several ways you can send a prescription to CVS Caremark: 1. E-Prescriptions: Your doctor can send electronic prescriptions directly to CVS Caremark. 2. Faxes: Only your healthcare provider can fax prescriptions to CVS Caremark for you. 3. Mail: You can mail your original prescription using the CVS Caremark mail service order form. 4. Transfers: If your prescription is currently filled at a local pharmacy, CVS Caremark can contact them to transfer the prescription. Please remember that controlled substances and certain other drugs may not be eligible for these methods due to regulations. Always coordinate with your healthcare provider and CVS Caremark for your prescriptions.

You can change your payment method using the CVS Caremark website or app. Simply log into your account and navigate to 'Prescription Settings.' Here, you can add a new credit card or edit your existing payment information. Ensure to save the changes made. Unfortunately, cash and checks are not accepted for online payments. Your updated payment method will be used for future prescriptions. If you have a prescription awaiting payment, you may need to initiate a new order for the changes to take effect. Hope this helps!

If a prescribed drug is not on the CVS Caremark's formulary, it may not be covered. However, your doctor can request a formulary exception for a non-covered drug. Approval depends on the circumstances and the policies of your specific plan. We recommend talking with your doctor and contacting CVS Caremark directly to discuss specifics about your situation and your plan's coverage details.