I thought there was drip or something spilled on the picture. I VERY CAREFULLY dabbed...

GetHuman-handsgo's customer service issue with Bradford Exchange from August 2018

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I thought there was drip or something spilled on the picture. I VERY CAREFULLY dabbed a Q tip with water and blotted and GENTLY rubbed the small areas. To my horror and shock, I had rubbed some of the paint off. Then I attempted to blot back some of the color with a Q tip that had marker ink on it. It is an OBVIOUS eyesore. My mom passed away on August **. This painting was in her home. She said she wanted me to have it, it resembles a place she would have loved to live. I am heart sick at my stupid mistake. Is there any way to ship the picture and have it fixed or something?*In cleaning out her things I found her receipt from her purchase. I can give you more information on request. PLEASE HELP!!!*Thank you,*Crystal
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Bradford Exchange

Customer service issue
Reported by GetHuman-handsgo
Aug 28th, 2018 - 4 mons ago
I have an issue with Bradford Exchange too
Fixed
Seen by 4 customers so far
Similar issue to 429 others
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Timeline
GetHuman-handsgo started working on this issue
Aug 28th 4:33pm
GetHuman-handsgo indicated the issue is not fixed yet.
Aug 29th 2:37am
GetHuman-handsgo indicated the issue is not fixed yet.
Aug 30th 1:35pm