Bradford Exchange Customer Service Issues

I purchased two personalized Granddaughter Music Boxes from your store, but unfortunately, both have flaws with the finish. The finish is rubbed off in spots on both, and one even has a scratched finish that will deteriorate over time. I would like to return both items according to your 'flawed personalized item' policy. I have not made a payment for them and do not want to be charged once they are returned. They are still in their original shipping boxes and come with all the necessary paperwork. Please provide me with return labels so I can send them back to you. I do not need replacements as the occasion I intended them for has already passed, and I ended up buying something else as I couldn't gift flawed items. Thank you.

I was given a Pomeranian Close to my Heart Crystal Pendant as a gift, which I cherished. However, after a few years of not wearing it often, I was saddened to find out that the "crystal" was actually plastic. Wanting to wear it in memory of my Pomeranian, I discovered that the pendant and chain had become separated in the box. This was a heartbreaking moment for me. Even after trying to repair it with Super Glue, the plastic and sterling silver pieces wouldn't stick together properly. I'm disappointed in the quality of the product from Bradford, as it seems they are just glued together. I hope to reach out to Bradford and see if there is a way to fix this situation.

I recently received the Stalking Dead set that I ordered, and I am pleased with it. However, I unexpectedly received a package containing a hospital set which was not part of the original order. My payment method was supposed to be through a credit card, but I noticed my balance is $76, with $38 attributed to the hospital set I did not order. I have not received a complete list of all the items included in the Stalking Dead set, and I am unsure if the hospital set is supposed to be included. I would like a detailed list of all the pieces included in the Stalking Dead set to confirm what should be in my order. If the hospital set is not meant to be included, I am willing to return it using the provided label.

I placed an order for the $2 state bills set with a complimentary storage box. My understanding was that I would get 3 $2 state bills - one each month. While I received the first two bills and the gift storage box, I haven't gotten the third bill yet. I made a payment of $29.90, albeit slightly late on August 4, [redacted]. Since then, there has been no further correspondence from your company. I would appreciate it if you could look into this issue and let me know when I can expect my next order. Thank you for your attention to this matter. Sincerely, D.E. [redacted] Ala Hwy 91 Bremen, Alabama, [redacted]

A few months back, I unexpectedly received six [redacted] $1 Silver American Eagle coins from The Bradford Exchange. After calling them, I was informed that it was a mistake due to a computer error, and I was advised I could send the coins back. As per the Federal Trade Commission, I am not obligated to pay for unsolicited merchandise. The FTC states I have the legal right to keep such items as a gift. However, I have now been contacted by a debt collector, North Shore Agency, regarding payment for these coins. I am requesting The Bradford Exchange to clear any supposed debt from my account, notify their collection agency to remove my information, and cease any further communication about this matter. For reference, my Client number is [redacted]40 and the Order number is [redacted]23. If there are any more issues, please contact me via email promptly. Thank you, Sean Carson.

On July 15, [redacted], I placed an order for the 150th Anniversary Release of the USMC coin. Although the invitation was addressed to my husband, I specifically requested the coin to be shipped to me, Rhea Dawn Smith, as a gift for his 70th birthday. Unfortunately, neither of us received the Limited-Edition 24k Gold plated coin that we ordered. Instead, we have been receiving 3 past due statements in his name for the "Glenn Green Marine" which we never ordered or received. I tried submitting a notice on your website previously but received no response. Please stop sending us notices for something we never received from your company. I was disappointed to have to find an alternative gift for the special occasion and my husband is now receiving past due notices in his name. It seems like there is a lack of customer service on your end. Please send a letter confirming that we are not responsible for this order we did not receive before the USMC Birthday on November 10. Thank you for addressing this issue promptly.

Hello, On 11/08/[redacted], I submitted a new order by mail for the Seattle Seahawks Wallet. On the same day, I unexpectedly found the wallet I had purchased in the spring in my closet. I promptly emailed you on 11/09/[redacted] to cancel my new order. However, I was informed via email that the order had already been shipped, which is puzzling to me as it was sent out within a day. This situation has left me unhappy and feeling like there was a mistake on your end. I urgently request that my order be canceled immediately, and no charges be made to my account. Going forward, please discontinue any automatic payments on my Mastercard. Thank you. Best, C. Carman

I, R.L. of 1 Felicia Drive, Pinjarra WA [redacted], have solely made online purchases through Bradford Exchange using PayPal. I have settled all debts and am confused about the $[redacted].78 bill sent to me, which I do not recognize. I am currently being contacted by recovery agents via phone and email. I am aware that there are multiple Robert Howson's in Australia, including another on Facebook I am acquainted with. Can you provide me with a detailed account of my transactions with Bradford Exchange? I have never made a purchase amounting to $[redacted].78 and always use prepaid methods through PayPal. I am troubled by not receiving prior notice of this issue before involving Australian recovery agents.

I have encountered an issue with two packages I received from Bradford Exchange. According to the tracking numbers, they were delivered by USPS on Saturday, 11/10/[redacted]. After contacting USPS, they confirmed that the packages were left near my front door following their protocol of “Carrier leave if no response.” Unfortunately, this resulted in my items potentially being stolen. The missing items include a train car from the Budweiser Collection and a monkey doll named Clementine Needs a Hug, both important Christmas gifts for my family. I am requesting for these expensive collector's items to be replaced promptly. My customer number is [redacted]0. I was assured all items would arrive before Christmas, yet now I see three items are not set to ship until the end of December and early January, which is unacceptable. The lost items need to be replaced as soon as possible. Thank you, Kathy M. 11/16/[redacted].

I have been trying for a year to stop receiving items from account number [redacted]47. Despite numerous requests, your company has continued to send unwanted items, including items unrelated to Christmas. I have received farm-related items instead of the Christmas angel tree ordered. I have marked packages "return to sender," due to the lack of response from the company. Please stop sending bills and remove any extra charges from our account. This behavior is unacceptable, and I request the remaining balance to be removed. If not, legal action may be pursued as my husband is a lawyer. There is no phone number provided on the bill, making it difficult to contact your company to cancel orders. Please address this matter promptly. You can reach me at [redacted]. If I am unavailable, please leave a message. I appreciate your cooperation. Scott and Shannon K. [redacted] Judge Fran Jamieson Way Bldg1 #[redacted] Melbourne, FL [redacted]

I placed an order for Thomas Kinkade's "Reflections of Christmas" on 1/14, but unfortunately lost the reservation card. I reordered the item over the phone on 10/29 and made the first payment. Initially, I was misinformed that I needed to check daily to avoid duplicates. Later, I received an account statement stating that the order was shipped to Arata Inc on 11/9. However, when I called on 11/21, the customer service couldn't track it and mentioned there was no tracking information available yet, which seemed unusual after 11 days. I was directed to FedEx for tracking, but found none. On 11/23, customer service mentioned it was shipped by Coast/Coast and received by Arata, but the date remained unknown due to an incomplete address. Despite sending items to Arata Expositions previously, the reordering customer only included Christine Dietz without Arata Expositions Inc. This experience has been frustrating as a loyal customer who usually receives good service. My account number is [redacted]47. I kindly request that this gift is received within the promised 5-9 days as stated. Thank you, Nancy McCabe.

I am feeling quite perplexed. I have previously ordered and successfully received two separate shipments from HC. Presently, I am attempting to purchase a Christmas gift for my niece in San Francisco. However, upon trying to make the payment, the website prompts me to enter my email and saved password, but then displays an error stating, "This address and password do not match our records." Encountering such issues due to interactions with computers rather than humans is unfortunately a common occurrence for me. In the past when I faced a similar problem with HC, I contacted customer service and was assisted by a very kind woman who resolved the issue. I receive emails from Hamilton indicating that my item is still in the cart, awaiting payment, indicating a first-come, first-serve basis, implying I should make the purchase before they sell out. However, since the item was just released this morning, there shouldn't be a scarcity issue. I am seeking to speak with a live representative to understand why this issue occurred and prevent it from happening again in the future. Any guidance or assistance would be greatly appreciated. I highly recommend as a helpful resource to all.

I recently placed two orders with The Bradford Exchange. The first item I ordered was The Nightmare Before Christmas Tabletop Tree Collection. The following day, I placed an order for the HARRY POTTER Illuminated Village Collection. I made both purchases through Bradford Exchange's Facebook page using my PayPal account. This isn't the first time I've experienced receiving duplicate orders from your company. I remember being told in my last communication that the items would be shipped when more stock arrives. I'm feeling like a little kid again, believing in fairies and pixie dust. I really just want the two items I purchased back in October. I haven't been charged for shipping, probably because you wouldn't want to inconvenience a customer who's been through a tough time lately. Can someone please reach out to me?

I decided to return Order #[redacted]01 because the item appeared to be poorly made for my granddaughter. I returned it in its original packaging, but I've since received another invoice with a "past due account" label on the envelope. I found this display very disrespectful as I returned the item promptly. I believe Bradford should handle past due accounts more professionally without such embarrassing methods. This experience has led me to vow never to shop from Bradford again. I'm even contemplating informing my family and friends about this. I request a thorough check of your records to verify that the item was indeed returned.

I contacted your office about acquiring the Hogwarts Grand Hall but received the Three Broomstick plastic house instead. My credit card was charged $75, and I was informed that another plastic house would be sent next month for an additional $75, delaying the delivery of the Great Hall by five months. This contradicted the information given during my initial call. I have since canceled my order but have not received the promised return slip via email from customer service. Uncertainty surrounds the cancellation of my order, and I request assistance in canceling the order and obtaining the return slip. My account number is [redacted]4. I feel unsure about the information provided by your customer service team and seek clarification promptly.

Hello, I placed an order yesterday around 5 p.m. and selected two-day shipping. Initially, the estimated delivery date was Monday, December 10th, but today I noticed the status has changed to January 17th, which is six weeks later. I opted for expedited shipping expecting to receive it by next week. If January 17th is accurate, I will need to cancel the order. The item was intended as a birthday and Christmas gift, so I was hoping to have it before Christmas. Please inform me via email if there was a system error causing this delay. (Order number: [redacted])

I received a letter today from your company stating that I would be refunded either to my checking account or credit card. I called ahead well within the [redacted]-day period to initiate the return. However, upon arrival, the package seemed tampered with, except the ring inside was intact. Surprisingly, the package was empty except for the ring. This concerned me, as there should have been additional contents. Staff mentioned the package might have been interfered with before delivery. I contacted your customer service to inform you about the return. I am awaiting the return label. Please process the refund to my credit card once the item is back with you. I provide my details for your reference: Misty C. [redacted] Marc Lane Liberty, SC [redacted] Phone: [redacted] Thank you for your assistance. I aim to resolve this promptly. Apologies for the inconvenience, and I hope you had a wonderful Christmas.

I have reached out multiple times via phone, email, Facebook, and text regarding my order number [redacted]64, but have yet to receive assistance. Despite promises to send a return slip, I have not received one. I am frustrated as I was sent the wrong item, the Three Broomsticks instead of the Hogwarts castle, with additional charges pending. Despite assurances to cancel my account and provide a return label, this has not been done. I am compelled to inform others about my negative experience with Bradford Exchange to prevent others from facing similar issues. My email is [redacted] I kindly request the prompt resolution of this matter by sending the return label and cancelling my account.

I am concerned about my experience with Bradford Exchange. Despite sending three postal order payments to the address provided at The Bradford Exchange P.O Box [redacted] Stoke on Trent Staffordshire ST4 4RT, the company claims not to have received them. To ensure delivery, I sent a letter via Special Delivery on 23/11/[redacted], providing proof of payment to The Bradford Exchange Ltd. However, I received a notification of Intention instead. I find it puzzling that my correspondence sent to the same address provided is not acknowledged, with a total of four letters seemingly lost. Despite numerous attempts to contact the company by phone, I have been unable to resolve this issue. Can anyone offer assistance with this?

I have been a long-time customer of Bradford Exchange, but I am disappointed with the recent decline in service quality. I made a purchase in September, paid in full by October, and have been unable to reach customer service for updates on my order's status. I was never informed that my item was back-ordered and might not arrive by Christmas, despite ordering early specifically for that reason. Another item, a cat wallet for Christmas, is also on back order with no estimated availability date. It's frustrating and confusing. Unfortunately, this will be my final purchase from Bradford Exchange. It saddens me to see a once-great shopping destination fall short.