Bradford Exchange Customer Service Issues

Hello, My name is Kim Mitchell. I am reaching out because I purchased the "Together Forever" set of engagement and wedding bands for my upcoming wedding on May 13th, [redacted]. I am quite disappointed in the quality of the rings. Although they are supposed to be made of sterling silver and plated with 18 karat gold, my engagement ring has already started to tarnish within a month of having it. Despite following the care instructions by avoiding chemicals and removing the ring when washing my hair, the underside of the ring is already changing colors. As this is my first wedding and I am on a budget, I had hoped your company would make my ring dreams come true affordably. I truly adore this set, particularly the engagement ring, but the band discoloration is concerning. I am kindly requesting a replacement ring. Thank you for your assistance.

Hello, my name is Mitch McIntyre, and I purchased your "MARQUISE STACKING RING" for my fiancée. I also requested to have Mitch and Michelle inscribed on the ring. I mailed a money order for $27.24 as instructed. On April 6, [redacted], I received a letter from your company and promptly sent the payment on 4/20/18. I have not yet received the ring, despite the letter stating it would be shipped upon payment. As Mother's Day is approaching next weekend, I was hoping to surprise her with this gift. I am feeling quite disappointed with the delay. Please contact me at [redacted]. Sincerely, Mitch McIntyre.

I am disappointed that the address labels I ordered have not arrived yet. I paid extra for shipping, handling, and taxes to expedite their delivery, nearly doubling the cost. The delay in sending the essential item is concerning as there was no special request on my order that would cause a holdup. I would have received them by now if I had ordered from my regular company in Boulder, Colorado. I noticed a discrepancy in the color and background of the checks I received. The example I had showed a brighter logo and a lighter baby blue background. Was there a recent change made to the design? I received an email reminder on April 26th, urging me to complete my order. After struggling to reach anyone by phone, I am hopeful to get assistance via email instead. Thank you, AMM

I placed an order for the Philadelphia Eagles Super Bowl LII bracelet on February 28, [redacted], at 8:00 AM and authorized payment for it. When I called on March 7, [redacted], customer service confirmed the payment was received, presumably referring to the credit card payment. They informed me the bracelet would be shipped in May. After following up on April 9, [redacted], they said it would be shipped by April 30. I received an invoice requesting payment in full by March 20 in the mail. I am concerned about the handling of my credit card information, which was to be used for payment. My client number is [redacted]93, and my order number is [redacted]14. I reconfirmed the order upon receiving the delay notice and believe that being an early February customer should have ensured timely delivery due to providing credit card details.

I would like to return the blue diamond cross ring for a refund. I placed the order some time back, but I only received a size chart for larger sizes. Despite my request for a chart for smaller sizes to measure my finger, I was sent another large size chart after weeks of waiting. I then had to visit a local jewelry store to get my size measured before sending it to you with a $35.24 check as my first payment. Unfortunately, the ring I received did not meet my expectations. The blue color was not as vibrant as advertised, and the cross design was barely visible. This discrepancy has left me disappointed with both the ring's quality and the level of service provided. Could you please advise me on how to properly package the ring for return? I intend to send it back via the Post Office today. Client #[redacted]20 Order #[redacted][redacted] Sandra S.

I am extremely disappointed with my first check order, which I have been trying to place since June 14, [redacted], but without success. The problem arises with the check address and the shipping address, as I have been repeatedly informed that they do not match. I have been trying to resolve this for many days, but every time I call, the lines are always busy. I am desperate to place this check order for Peanuts Design Checks. I never anticipated that a straightforward check order would turn into such a nightmare. I eagerly await your response as I have responded to all your emails without any resolution.

My mother received a bracelet engraved with our names and birthstones, but unfortunately, there is a missing heart bead for one of the daughters. She doesn't recall ordering it, but I suggested she give it to my sister who is battling breast cancer. I'm reaching out to inquire about purchasing an additional heart bead for my sister Kathy with a June birthstone to complete the bracelet. Please advise if this is possible. I couldn't locate a section on the website to buy individual heart beads with names and birthstones. Thank you.

I received a letter today indicating another order was sent to me despite my request for a refund. I am extremely disappointed as the product looked poorly made and was intended as a birthday gift for my wife. This has been an ongoing issue since April, and today's letter only detailed another shipment, not my refund status. The customer service numbers provided are unreachable due to the time zone differences between Alberta and the eastern time it mentions. I believe there are likely many other dissatisfied customers based on my experience. I am eager for a prompt refund and resolution. Despite being an active online shopper, this poor experience has deterred me from ordering from your company in the future. Please remove me from your mailing list. My name is Allen D. I expect a swift response. Thank you, Allen

I recently bought checks online for the first time, but unfortunately, the bank account number printed on them was incorrect. After contacting customer service, I was informed that they are not responsible for online orders and that I should destroy the faulty checks and order new ones. I was disappointed that there was no warning about online orders, and now I have to bear the cost of ordering new checks. This experience has left me frustrated, especially since it's the beginning of the month and I now have to deal with rent and bills without any checks. I won't be using Bradford Exchange again after this incident.

I recently placed an order using their order card and mailed it in an envelope to ensure the security of the information provided. I clearly specified the billing address for myself and the mailing address for my minor granddaughter by indicating that it was a gift for her. However, upon checking on the order after receiving an email, they claimed I had not declared it as a gift. The item even had the word "granddaughter" on it, yet they addressed it to me and intended to send it to California with the bill included. Concerned about potential junk mail going to the wrong address, I immediately emailed them to cancel the order and requested the deletion of my information. I am adamant about not continuing any business with them until this matter is resolved. Furthermore, I texted them that if the order is not canceled by July 30, [redacted], I will file a complaint with the Massachusetts Attorney General's Office.

I believed my issue was resolved, but unfortunately, it is not. The representative I spoke with initially mentioned that I had received checks, but with the incorrect account number. Upon raising a complaint, I was informed that my order wasn't guaranteed, leading to the only option of placing a new order. Although hesitant at first, another representative offered to maintain the introductory price of $11.85 for the reorder. However, upon placing the reorder and making payment via my debit card, the total reflected as $28.00, which seemed inaccurate. According to my records, the original payment was indeed $11.85. I was also assured of a half-price rush shipment due to my urgent need for the checks to visit my critically ill brother. The expected total cost should have been $16.85. I am perplexed by the discrepancy, and I urgently need this rectified before my upcoming travel. Communication from Bradford Exchange has been concerning, and I hope for a swift resolution to this matter. I kindly request a call from an authorized person to address and resolve this issue promptly.

This is the second time I am submitting this request. I ordered checks online, but when they arrived, they had the wrong account number. Customer service informed me that online check orders are not guaranteed, and my only option was to place and pay for a new order. Initially, I was hesitant as I believe there should have been a clear warning about the lack of guarantee on online check orders. However, after a gentleman offered to reorder at the same promotional price of $11.85, which included shipping, I reconsidered and placed the order again, which I have already received. Additionally, I appreciate the half-price rush shipment due to a family illness requiring my extended stay in Florida. I am thankful for this gesture, but I am confused about the charges. The total should have been $16.35 ($11.85 for the first order and $4.50 for the rush shipment), but I was charged $24.39. I would like a prompt response regarding this matter. I enjoy the checks, but I wish to avoid any further inconvenience.

I ordered a family tree pendant a few months ago, and it was delivered to my current address without any issues. However, recently I ordered a family ring and received a message from Federal Express stating that a package from Bradford Exchange was sent to my previous address. I have been trying to reach out to both your company and Federal Express but have not received any assistance yet. Can someone please step in and help me with this situation? Thank you.

I received the grandmother stretch bracelet from my husband as a birthday gift on July 31st. However, the name lineup on the first bracelet was incorrect. I contacted customer service and requested a specific name order. The second bracelet I received today also had the names in the wrong order, despite the correct lineup being on the paperwork provided. I appreciate the quality of the bracelet but am frustrated that the personalization was not done correctly, especially given the detailed instructions I provided. This experience has left me disappointed, as I had planned to make additional purchases for Christmas gifts. As a loyal customer, I expect better attention to detail. I am seeking a refund and I am willing to return both bracelets. Please advise on the return process.

I have been a loyal customer of Bradford Exchange for many years, regularly ordering items from your catalog. However, the catalogues abruptly stopped coming about 3 years ago. Despite numerous attempts to contact your team, I have not been receiving them as promised. As a bed-ridden senior, I rely on your catalogues to purchase gifts for my loved ones. I am perplexed by this situation and would appreciate it if you could clarify why I am not receiving the catalogues. I kindly request that you resume sending them to me regularly as before. I was only able to receive the Spring [redacted] catalogue, with the assurance of future mailings, but nothing has arrived since. I am eager to continue shopping from your catalogues and would like guidance on how to ensure their regular delivery. Thank you for your attention to this matter.

I accidentally damaged a painting that holds sentimental value to me. While trying to clean it, I unintentionally rubbed off some paint, which has left it looking unsightly. The painting was left to me by my late mother, and it carries a deep emotional connection as it reflects a place she cherished. Is there a way to ship the painting for repair? I have her original purchase receipt if needed. I would appreciate any assistance in resolving this situation. Thank you for your help. Crystal

Account Number: [redacted]02 Regarding the recent bill I received, I was surprised to see that I apparently owe $3.95 for an order of two boxes of checks and labels. The bill indicates the total was $12.89, but I only sent $8.95. This doesn't add up! The total order cost should have been $19.88, which I paid with check #[redacted], mailed on August 20th. I haven't received the checks yet, and I feel like I should actually be due a refund from your end. If I don't hear back promptly, I will need to escalate this matter to the Better Business Bureau and the NYS Attorney General's Office. After reading negative reviews of your company, I regret not researching before placing an order. Feel free to reach out to me at your earliest convenience via email at [redacted].

I have received an invoice from your company stating that I owe $44.94 for a coin called "The Heroes of September 11th Silver Proof." However, I have not received this coin and am unaware of its appearance. The letter lists me as client [redacted]12 with order number [redacted]87, line number [redacted]. I assure you, I take my coin purchases seriously and always fulfill my commitments. If you could confirm the delivery or order of this coin, I would gladly settle the payment. I kindly request a photo of the coin to assist in identifying it, as it is not in my collection of over [redacted] coins received from various companies.

I recently ordered a musical glitter globe (item number [redacted]0) for my granddaughter. According to the FedEx tracking information, the package was shipped on August 30th and arrived at the FedEx location in Brookfield, Missouri on September 10th. The tracking number is [redacted][redacted]7. I have contacted the FedEx office in Brookfield, the post office in Keytesville, Missouri, and FedEx customer service, but no one seems to have information on this tracking number. I ordered the item from the Bradford Exchange and paid for it with my credit card that has already been charged. As the purchase was made through your website, could you please assist me in resolving this issue and help track down the missing package? Terry L Clark 2 to 1 West Finnell Drive Keytesville, Missouri [redacted] Phone number [redacted]

I noticed that you have withdrawn money from my account for the second time this month, on 9/6 and again on 9/28. Typically, the charge only occurs once a month. I am unclear as to why this has happened, especially since the amount taken this time was $39.57 instead of the usual $36.98. I have not made any changes to my usual order, and if this additional charge is related to that, I would like to cancel immediately. The inconsistency in both the date and amount has caused my checks to bounce, which is unacceptable. I have tried to contact customer service without success. If I do not receive a call back within the hour, I will escalate this issue to the Attorney General's Office. It is essential to address this matter promptly as I have been attempting to cancel my order without success.