About two months ago, I ordered a gorgeous long polka dot swim cover for my upcoming Ju...

GetHuman-margeroa's Returns issue with BostonProper.com from May 2020

Help with my BostonProper.com issue
The issue in GetHuman-margeroa's own words
About two months ago, I ordered a gorgeous long polka dot swim cover for my upcoming July beach vacation. At that time, catalog said order one size smaller as it ran large. Well....I love the item, but it is too small. Tags are still on it, as it was to be for my July vacation. What is process for return for larger size?

GetHuman-margeroa did not yet indicate what BostonProper.com should do to make this right.

How GetHuman-margeroa fixed the problem
I called the customer service number and talked with Kelly. She was friendly, competent, and very professional. She was patient as I took down process to return too small item for a full refund, then I reordered item in larger size. I regret I missed the ** day return window, but thrilled to be able to get the gorgeous item in time for a much anticipated family beach vacation in July. My deep thanks to Kelly who gave me several options to resolve my situation. Calling a person was successful. Trying to get assistance online was frustrating and unsuccessful. I look forward to receiving my item soon.
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BostonProper.com

Returns issue
Reported by GetHuman-margeroa
May 29th, 2020 - a year ago
Fixed
GetHuman-margeroa shared how to fix
Seen by 26 customers so far
Similar issue to 59 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-margeroa started working on this issue
May 29th, 2020 7:28pm
GetHuman-margeroa confirmed the issue is fixed. Hooray!
May 30th, 2020 12:30am
GetHuman-margeroa confirmed the issue is fixed. Hooray!
May 30th, 2020 12:31am

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