I have been a Boost Mobile customer for over ** years and recently bought a new Iphone...

GetHuman2830334's Transfer Service issue with Boost Mobile from April 2019

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Help with my Boost Mobile issue
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The issue in GetHuman2830334's own words
Unlock my phone through Boost and when they refused, took it and paid a third party to unlock it and my phone was reported lost (I HAVE MY PHONE HERE). ... I have been a Boost Mobile customer for over ** years and recently bought a new Iphone XR with them. I paid for the phone in full and was offered a better deal with AT&T, so I canceled and switched over to them. I called Boost again because my phone is locked and they refuse to unlock it because they have a HIDDEN POLICY that states you must own a specific device with their service for a minimum ** months. This was never explained before I purchased the phone, or I would have bought the phone through Apple. I paid a *rd party to unlock my phone and my account is now blocked as my phone is showing up lost on cleancheck.me. My phone is not lost and I am the original owner.
I paid for my phone and owe them nothing. I have been a customer of theirs over ** years and loyalty means nothing to them. Also if you ask the rep to speak to customer service in the U.S., they refuse and say it is not possible. This is a lie, also they "do not have the phone number for corporate", they don't have their employer's phone number?! Really?!?!
Unlocking my phone or allowing a third party to unlock my phone.
Over ** years
I paid a third party to unlock it and was just informed that my phone was reported lost, which it is not.
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Boost Mobile

IPhone XR Unlock
Transfer Service issue
Reported by GetHuman2830334
Apr 29th, 2019 - 2 years ago
Fixed
Seen by 17 customers so far
Similar issue to 22304 others
0 customers following this
Items needed
Name on account
Phone number
4 Digit PIN

Timeline

GetHuman2830334 started working on this issue
Apr 29th, 2019 3:43pm
GetHuman2830334 indicated the issue is not fixed yet.
Apr 29th, 2019 3:43pm
GetHuman2830334 indicated the issue is not fixed yet.
Apr 29th, 2019 7:54pm
GetHuman2830334 indicated the issue is not fixed yet.
Apr 29th, 2019 7:56pm
GetHuman2830334 indicated the issue is not fixed yet.
Apr 29th, 2019 9:14pm
GetHuman2830334 indicated the issue is not fixed yet.
Apr 30th, 2019 6:38pm
GetHuman2830334 indicated the issue is not fixed yet.
May 2nd, 2019 3:54pm