Boost Mobile Customer Service Issues

I have been a Boost Mobile customer for three months now, and I must say they are the worst cellular company I have ever dealt with. I received a free phone, the J3 Achieve, only to realize it's outdated and causing me issues. I keep seeing "attempt" in the upper left corner of my screen, calls do not go through, and it displays "out of service area" in red letters. I had to drive more than three miles back to the store I got the phone from to have it reset three times already. I reside in Lakewood, New Jersey, and the Boost Mobile store I visited is in Tom's River, also known as Silverton, NJ. The keyboard for texting is terrible, my words are constantly being corrected incorrectly, making it the worst phone I have ever used.

I previously had a number with AT&T that I switched over to Boost Mobile a few months ago. The phone I had was a Stylo 4. Initially, I paid a $87 deposit for my first month with the new service. After using the phone for about a week and a half, a friend took me to a doctor's appointment and my phone was lost. Fortunately, my husband suggested getting a warranty, which we did. Now, I'm trying to get in touch with someone at [redacted] to help me get a new Stylo 4. I've been struggling to reach anyone for the past few months. Ideally, I would like to try out an iPhone instead. Please call me back at the provided number. Thank you.

I received an email from your company notifying me of a free month of service credit, but after visiting a local store, I encountered confusion regarding the promotion. Despite being told by a supervisor to return to the store for verification, another supervisor later denied the existence of any such offer on my account or through email. This conflicting information left me quite frustrated with the service I received. Even the store associates confirmed inconsistencies in the supervisors' statements. I find it odd that I continue to receive promotions via email from Boost Mobile, while I was informed otherwise by your staff. Despite being assured a callback from a supervisor three weeks ago, I have yet to receive any communication.

I have 5 lines on my account, and for the past 2 months, my service has been dropping calls. Data connection is not working, and my pictures are blurry. I have contacted Boost Mobile multiple times, and they attempted to reactivate my phone. They claim the towers are fine, but four out of five lines are experiencing the same issues. During my latest call to customer service, the supervisor was rude and refused to credit my account. He hung up on me despite acknowledging the repeated problems in my account. I find it unfair to pay for 5 lines without receiving the service I've paid for. I need assistance with this situation.

I purchased a Galaxy S7 pair and wanted it overnighted. After spending all day trying to activate it, I realized the SIM card said Sprint, although the phone was meant to be unlocked. Sprint told me I needed to bring the phone in person, which was frustrating as I bought it to replace my down phone. This situation is causing me to lose customers and money, and being without a phone for 4 days is a significant loss. I am quite frustrated and do not believe anything will be done about it.

I am feeling unwell today, which prevented me from going to the store to pay my phone bill. After trying to find the store's phone number online to inquire about their Sunday hours, I was directed to other stores in Trenton, New Jersey, instead of the Neshaminy store in Pennsylvania where I live. Even though Trenton is closer in distance, Neshaminy is the nearest store to me. I'm a bit frustrated as it would have been easier to just call directory assistance from my landline to get the store number.

As a disabled senior citizen, I need a phone for 24/7 assistance. Recently, my new phone got stolen, so I visited a Boost store to buy a replacement. The manager sold me a used phone under the impression it was new, although it was tied to a family plan which I did not want. I was misled about the cost to port my original number and faced issues from the first day with dropped calls, poor internet connection, and low speaker quality. Despite contacting Care Services multiple times, my concerns have not been resolved. Samsung confirmed the phone was used and out of warranty for over a year. Boost has been unhelpful and refuses to refund my money or replace the phone, leaving me frustrated and seeking resolution.

After purchasing a phone from Boost, I received a text about non-payment for a "Family Plan," yet I only bought a single line. My phone was used and had 13 apps pre-installed, which I wasn't aware of at purchase. When I tried to port my number and encountered issues, I contacted customer service. Despite a helpful representative switching my number, ongoing problems with the phone persisted. The speaker was faulty, the device would go offline, and dialing was erratic. Despite multiple calls to customer support, the issues remained unresolved. Each call promised escalation but led nowhere, with representatives struggling to understand and redirecting me instead of solving the problems. The warranty denial by Samsung confirmed my suspicions of buying a subpar phone. I demand a new working phone or a refund for the device and service fees as compensation for the frustration and poor customer service experience. I am determined to share my negative experience widely to hold Boost accountable.

I have encountered continuous issues with my Boost phone and service despite being under warranty. Over the past two months, I have persistently called regarding various problems. These include delayed or missed texts, inability to connect online, access Facebook or the internet, discrepancies in incoming call numbers, and difficulty managing contacts. Even after a frustrating 1 hour and 20-minute call today, none of the issues have been resolved. Currently, I am unable to receive calls as they proceed directly to voicemail, and outgoing calls are impossible. Despite persistently reaching out for more than two months, the problems persist. Today, I spoke with Manager Jay, who proved unhelpful as the call ended abruptly without a resolution or follow-up from him, displaying a lack of care towards addressing the persisting issues.

I woke up to my Boost phone beeping at 3:34 this morning, indicating I had run out of funds. Typically, I refill it before the three-month mark, but due to my recent illness at 70, I missed it this time. Surprisingly, my service was still active. I added $10 and was informed I now had the Everything Plan at $1 per minute, which differs from my previous $20 for three months plan. Given my fixed income from Social Security, I have a budget to maintain. I need assistance as I am used to the previous plan. Your help is greatly appreciated. Thank you, Nan

Since Tuesday morning at around 9 a.m., I've been experiencing internet issues. I've spent a lot of time on the phone repeating myself, feeling frustrated. I've tried everything from using ##[redacted]# to performing a factory reset. Despite checking the towers and trying troubleshooting steps, the problem persists. I even reached out to the phone manufacturer, Coolpad, who suggested similar solutions. I feel like the $40 fee I paid hasn't resolved the issue, causing me stress and impacting my mental health. I rely on the internet to communicate with doctors when I'm not at my computer. Unfortunately, I lost my job due to these ongoing connectivity issues. If necessary, I will leave a negative review and consider switching to a government phone service. I hope to receive effective assistance as I can't afford to go through this frustrating situation again after paying $40.

I purchased a CPO iPhone from Boost expecting a 1-year Apple warranty as advertised, but later found out Apple only covers phones bought directly from them. Boost's customer service was unhelpful. I'd like BoostMobile to update their website's CPO information and honor the warranty they promoted.

I have been a loyal Boost customer since [redacted], but after a recent incident at the Boost Mobile store on Lake Lansing Rd & Larch in Lansing, Michigan, I am now considering switching to another provider. The customer service there has left me very disappointed. Despite being patient in the past, my recent experience was disrespectful and frustrating. On Wednesday, May 1st, I needed to replace my broken phone urgently due to health reasons. The store wanted me to pay $79.99 for a new phone and $25 for activation since my upgrade date was the next day. I had to pay this high amount or go without a phone for a day. Considering my health conditions and dependence on my phone for safety, the store's lack of suggestions or flexibility was disheartening. I later found out I could have purchased the same phone at Walmart for $29 and then had Boost activate it. This price difference and the lack of support from the store have left me feeling overcharged and underappreciated as a loyal customer.

This phone has not worked since I got it 3 months ago, and the customer service representatives will not document my phone call when I see them. I pay $80 a month for the phone service, and the service has been poor on both phones. No one is helping us even though we have insurance; we still have to pay $20 for another phone that has not worked since we paid $[redacted] for it. This situation is not right at all. If no one helps us, we will switch to a better phone service. The staff is disrespectful, and the store workers don't even know how to open my phone despite me visiting three times and calling countless more. Why do you treat people this way? When we switch from this poor service, we will bring our friends and family with us as they also have phones that do not work well. Your service is inadequate, and the prices are too high for phones that have not worked since day one.

I bought a phone from Boost Mobile's website, but it's not compatible with my service. After speaking with customer service, I sent it back to the Plainfield, IN address as advised. The package was received on January 21, [redacted], and signed for by ZTITARA. I included the order slip with the phone, following instructions. The order number is [redacted]84, and the phone is the Motorola Moto E5+ priced at $[redacted]. I shipped it via Federal Express with tracking number [redacted]95. The phone is brand-new, only tested for compatibility, which it didn't pass. I am seeking a refund.

I contacted Boost Mobile at [redacted] on Sunday, May 5th, to request an RAN (Return Authorization Number) for a phone I bought online from their website. The customer service representative did not provide the RAN but mentioned they would email me a shipping label for the return. They assured me it would take 3-5 business days, but it has been 9 days now since then. Today, when I called to inquire about the label, I was informed there is an ongoing investigation, and I won't receive the label as I need to return the phone to a store instead of shipping it back. Despite showing proof of my online purchase, Boost insisted on returning it to a store. Moreover, the CSR mentioned that I couldn't make a return request since it's supposedly outside the return window, even though I initially contacted them within the right timeframe. As my apartment doesn't have adequate Sprint service, the phone is of no use to me. I've taken the step to involve my credit card company and have lodged a formal dispute regarding this matter. I am seeking a full refund, including the purchase price and shipping costs, to return the phone.

I have been experiencing security and privacy issues regarding my phone, business, financial records, and personal property. I noticed two new text messages on my device this morning at 10:01 am: 1. “How satisfied are you overall with our automated phone service on a scale of '0' (very dissatisfied) to '10' (very satisfied)?” 2. “Hi this is Boost: We'll text 4 questions about your call to our automated phone service. Survey texts are FREE. We may follow up with a call.” I am seeking guidance on how to obtain a record or determine if an automated call to Boost Mobile was made from my device, identify the actions taken during the call, and any information obtained. I need assistance investigating this matter to address potential security concerns or privacy violations.

I paid for a service and didn't receive the full service as per my plan. My bill was due on April 25th, but I paid it on April 19th, resulting in 6 or 7 days deducted from my plan. Instead of the expected 37 or 36 days, I only received 30 days. I paid the bill early again and still received a notification that my phone bill was due. Despite being told there would be no service fees due to the issues I faced, I was still charged. I am disappointed and would like an additional month added to my bill for the inconvenience. If this is not resolved, I will consider switching to another company. I have been a customer since [redacted] and feel undervalued, as if I am being taken advantage of, which I believe is unlawful. When a person pays for a service, they should receive it, no questions asked.

I have been a loyal Boost customer for approximately 5 years, but I'm considering switching providers due to the discrepancies in the "Unlimited" Data plan. The plan promises Unlimited 4G LTE, but after reaching a certain usage threshold, it drops to 3G with minimal internet access, which contradicts the meaning of unlimited. I urge Boost to ensure their unlimited plans truly offer unlimited data without any hidden limitations. As for resolving this issue, it's straightforward - deliver what is advertised: genuine unlimited data, no restrictions or complications. I hope Boost can address this concern for future customers.

I've attempted to utilize the Boost Up promotion with Boost Mobile multiple times. However, my orders are consistently accepted, a confirmation number is provided, and the payment is deducted from my account. Later on, the order is inexplicably cancelled, and the funds are refunded. Despite contacting several numbers for Boost Mobile, I have yet to receive a resolution. When speaking with individuals in sales, I am redirected to someone supposedly in Boost Up, only to end up back at the automated menu without any applicable options. If this promotion is not functional, I would prefer to stop investing my time in it.