Boost Mobile Customer Service Issues

I am disappointed with Boost Mobile. About 3 weeks ago, I bought an Xfinity prepaid kit. Unfortunately, the modem is not functional. The Boost Mobile store where I bought it refuses to exchange it, despite Xfinity confirming an issue with the modem. Even after paying for a new one, I have not received it. Due to this, I had to cancel an online college class as I couldn't complete assignments without a functioning modem. I urgently need help to resolve this situation. To assist, please contact the store on Highway 49 in Hattiesburg, MS. If not resolved today, I will have to take further action, including filing a complaint and lawsuit, and switching my service. I have been a loyal Boost Mobile customer and hope we can resolve this promptly.

I recently went to a Boost store to switch my two phone numbers over. Although I initially chose the Stylo 4, there was an error during the process, and my number ended up being sent to Virgin Mobile instead. This resulted in a long wait at the store, where I eventually had to leave with an alternative phone and two new numbers. I had planned to switch back to my original choice upon my return, but they were out of Stylo phones. I am willing to pay for the Samsung J7 at the $19.99 port-in price, but have been having trouble reaching a manager to resolve the situation. I am still within the 7-day return period and hope to keep my new numbers if I can purchase the phone I wanted at the discounted rate. If this cannot be resolved, I may have to consider switching providers. I chose Boost due to a longstanding connection and hope to resolve this issue promptly.

Hello, On 23rd March [redacted], I topped up my sister's mobile credit with RM50 for her XOX number [redacted] using my number [redacted]. I received a confirmation SMS from Boost stating that the top-up was successful, but the amount didn't reflect in the balance (refer to the attached screenshot). Despite contacting XOX's Customer Service, they were unable to help as the top-up was made through Boost. I emailed [redacted] this morning with the subject "For assistance: Mobile credit top-up was not successful," but haven't received any indication that the issue will be addressed. I appreciate any assistance in resolving this matter. Thank you. 😊

I have several questions for Boost Mobile. I have decided to switch to AT&T, but I am troubled by how Boost Mobile treats its loyal customers. I have been with Boost for over ten years and have purchased around 20 phones. Despite my loyalty, when I visited a Boost store to upgrade my two accounts, I noticed they offer free phones to new customers while offering me a mere $20 discount. I even acquired a second line three years ago, purchasing five additional phones, yet I feel unappreciated. On top of this, my phone service is unreliable, with frequent call drops impacting my work. Despite contacting customer service multiple times since September, the issue persists as of March. It's disappointing that Boost Mobile seems apathetic towards loyal customers, prioritizing bill payments over customer care. This experience has led me to seek a new phone carrier.

My wife's old Boost phone broke, and I gave her my Boost Galaxy S7. Following the instructions on the Boost website, I logged in using her number and PIN, clicked on SWAP DEVICE, and entered the necessary information. Everything seemed to go smoothly as the final prompt gave a green light. Setting up her Google account on the S7 went well, and a verification text was sent to her old phone for the change. After waiting for an hour for all the data to transfer, I tested the new phone by calling it, only to find that it didn't ring. When I tried placing a call, I received a payment-related automated message from Sprint. Both phones were purchased at a Boost store. Assistance would be greatly appreciated.

I am experiencing an issue with my HP Vivo Y91 device running on build version v1.2.7. The error occurred on the date [redacted]-03-26 at 16:07:10. The device model is Vivo [redacted]. The stack trace shows a java.lang.NumberFormatException when trying to parse the input string "mipmap/ic_launcher_round" in the code. This leads to errors in the launcher app, specifically in getting the round icon and caching icons. The issue seems to be related to the custom icon provider and the loading of all apps in the launcher.

My Boost Mobile cell phone was stolen, and despite filing a police report, I am still without a phone. I have six children to feed, including myself, and only work part-time, so I cannot afford to replace it. I was told by a former Boost Mobile employee that they might replace my phone since I have a police report. I desperately need my phone, especially because one of my children has cancer and many medical appointments. Not having a phone has made it difficult for schools and potential employers to reach me. Could you please confirm if it's true that I can take my police report to Boost Mobile for a replacement? Thank you.

I placed an order for an iPhone 8 online in good faith on March 26, [redacted]. After a week passed with no delivery, I contacted customer service only to be informed that the order had been canceled. I find this concerning since I already paid $1.00 plus around $50 in taxes. Due to being unwell and confined to bed, this situation has caused me significant stress. Despite being advised by Boost to visit any store to resolve the issue, I had to spend $20.00 on a Lyft ride as I don't have a car, hence my preference for online ordering. Unfortunately, I couldn't find a Boost store near my drop-off location. Dealing with customer service over the phone was also frustrating as one representative didn't speak English and another hung up on me. I seek clarification on why my order was canceled after payment. This is unacceptable. Additionally, I recently upgraded my service to $50 but my bill shows only $40, indicating an error. I hope to have these matters resolved promptly.

I recently visited a Speedway gas station and bought a $50 reboost card. Unfortunately, I was not informed that the activation code is on the receipt, not the card. I didn't keep track of the receipt, and now I can't afford another $50 for a new card. Despite showing proof of purchase, Speedway refuses to provide me with the receipt containing the activation code. They suggested that Boost Mobile should issue a new code. I have a printout of the receipt, the transaction number, and I am certain the activation code can be retrieved. Urgently need my phone activated. Thank you for your assistance.

My experience with Boost Mobile was disappointing. I had issues with reception and despite getting a new phone, the problems persisted. After numerous hours on the phone with customer service, I decided to switch back to MetroPCS where I originally came from. I received a $25 credit for the inconvenience, but couldn't use it due to the switch. I would like to unlock the Stylo 4 phone purchased from Boost to use it with my MetroPCS service. My previous account details were under Angela Brown, phone number [redacted], PIN: [redacted]. Please review the transcripts for reference.

I purchased a mobile from Flipkart in Maine in March. The payment was deducted from my phone, but the transaction failed. The scheduled date for the refund was April *, and I tried to seek help from customer care via phone. They are avoiding taking responsibility and continuously delaying the resolution, pushing the dates from *. * to **. Now, they are saying ** to **. I have waited enough and am planning to go to the police station to file a complaint; maybe they will help. I urge you all not to use this fake application; it is a fraudulent company. If they are causing me so much trouble, it is possible that all of you will also face similar issues. I regret using this phone. I'm sorry now.

I recently received the Galaxy S9, but unfortunately it’s too small for my liking. I initially wanted the S10, but it was always out of stock whenever I tried to order it. I spoke to a customer service agent who advised me to return the S9, but mentioned it would take about 2 weeks to resolve, which is quite inconvenient as I would be without a phone for that duration. I reached out to Metro PCS, who offered me the Galaxy S10 if I switched to their service. However, I've been a loyal customer of Boost for over a decade and would prefer not to switch. I appreciate any assistance you can provide to help me resolve this matter. Thank you, Tracy.

I am unable to turn my Boost Mobile phone back on after my ex-wife accessed my account and turned it off without my permission. Boost Mobile is asking for a PIN code that has been changed and they refuse to assist me without it. They suggested I obtain the information from my ex-wife, but I am the main account holder. Without the PIN code, my phone remains unusable. I am considering seeking legal advice to compel Boost Mobile to address this issue as I urgently need my phone reactivated.

I am in urgent need of a new phone. After speaking with customer service, they kindly offered me a $50 credit for my current service, which I appreciate. However, I've noticed that both Boost and other carriers are providing free phones with plans. As a loyal customer, I am open to upgrading my plan. After being transferred to a third-party carrier while on hold, they recommended switching carriers but advised me to reach out to retention. I am curious about what incentives or offers you can provide me to retain my business with your company.

I recently bought an LG Stylo phone from Boost Mobile, but it stopped working in less than 30 days. Unfortunately, I didn't even get to make my first payment before it stopped functioning. After taking it back to the store, they rebooted it, but the issue persisted. The store referred me to the manufacturer, who couldn't offer any further assistance. Now, I'm requesting Boost Mobile to unlock the phone so I can switch services or sell it to recoup some of my losses. As a hardworking single mother of four, I just want a resolution and am not asking for a refund. Unlocking the phone seems like a fair solution given the circumstances.

I am reaching out about a concerning telecommunications issue affecting my ability to communicate with my family. As a single disabled senior on a limited fixed income, the lack of a free upgrade offer beyond my control feels unjust. Unable to afford a new phone that aligns with Boost's technical upgrade, I am worried about the potential financial burden. I am disappointed in the focus on purchasing as a solution rather than providing customer-friendly deals. Could you direct me to a store where I can explore options like the FREE LG TRIBUTE DYNASTY, which I have seen advertised? My account number is # [redacted], under the name Linda S. I am eager to hear back from you. Thank you for your attention to this matter. Sincerely, Linda

My wife and I experienced a loss in the family recently when my father passed away without insurance. We had to cover his funeral expenses and also travel from Norfolk, VA to South Carolina to be with him in the hospital, balancing work during this difficult time. We kindly request an extension until Friday, April 26th at 5:00 pm when we both receive our payments to settle our outstanding bills and resume our service. Any assistance you can provide would be sincerely appreciated. Thank you, Scott H. and Amy W. Our phone numbers are [redacted] and [redacted]. The [redacted] number for my wife is not working, and we need to transfer her service to another Boost Mobile phone we have. Thank you for your understanding and support.

I tried calling the number you gave, but couldn't speak with anyone. I need to know why my monthly payment isn't being charged automatically to my new credit card. Boost Mobile, please restart the automatic payment. I realized my credit card was not updated after I got a new one a few months ago. I am going to visit a store to update it. My mistake!

I recently obtained a SIM card from a Boost Mobile store for my newly purchased Boost Mobile phone. However, upon inserting the SIM card, it indicated that it is locked, restricting me to Wi-Fi only. I have a separate active account with Boost Mobile that seems to be accessed by someone else, likely the individual with my SIM card. Consequently, I am unable to log in to my account due to numerous unsuccessful attempts, which were not made by me but by the unauthorized user of my SIM card. I'm unsure how to proceed in this situation as it is preventing me from accessing my account and using my new phone properly.

As a loyal Boost Mobile customer for over a decade, I recently purchased an iPhone XR from them, paid in full, and decided to switch to AT&T for a better deal. Upon realizing my phone was locked after the switch, I contacted Boost Mobile for assistance. Unfortunately, they have an undisclosed policy requiring owners to use a specific device for at least 12 months before unlocking. This crucial detail was not made clear during my purchase, causing me inconvenience. To resolve the issue, I sought the help of a third party to unlock my phone. However, this action led to my account being blocked, with my phone incorrectly listed as lost on cleancheck.me. Rest assured, my phone is not lost, and I possess all the necessary ownership documentation.