Boost Mobile Customer Service Issues

I've encountered multiple issues with this mobile provider that have left me extremely disappointed. Initially, I made a payment that was inexplicably reversed. To address this, I purchased a $50.00 card. Subsequently, I upgraded my device from an LG G6 to a Moto G6 Play, only to find out that I needed a different sim card. After visiting my local Boost Mobile store and verifying with customer care that I had the correct sim card for my new phone, I paid $10 for it. Upon attempting to activate the new sim card in the Moto G6 Play, I encountered repeated errors indicating it was invalid. After contacting customer care again, I was informed that I had been sold the wrong sim card. This unfortunate chain of events has led me to spend $[redacted].00 and still be unable to use my new phone effectively.

I am reaching out for assistance with my phone issues from a different phone. My phone number is [redacted]. The battery on my phone is not charging despite my attempts. I am trying to contact the insurance company as I have coverage for my device. I have been unable to use my phone for two days due to this charging problem that has persisted since I received a replacement battery. It seems like the battery might be refurbished. I urgently need my phone, as there is a family emergency. The message "invalid battery" keeps flashing on the screen, and the battery indicator seems to show that it is charging, but it is not. I am not sure what the "invalid battery" message indicates. My phone keeps turning on and off intermittently. Any prompt assistance would be greatly appreciated as I must have my phone working. Thank you, Shirley S.

My phone has been malfunctioning for the past month. There was a week when my SIM card was not recognized, although after multiple troubleshooting attempts, I ended up resetting my phone and losing all my contacts and information. I was advised that I needed a new SIM card to resolve the issue. Interestingly, the day after dropping the phone, it began working again, suggesting the SIM card had just been loose. Unfortunately, I had already purchased a replacement phone, which I cannot return now. As a result, I may not be able to pay my bill due on February 19th promptly. Is it possible to get an extension considering the circumstances?

Hello, I am Theresa Bell, a customer of your company. I have been trying to call, but have only reached voicemail, which is frustrating. My contact number is [redacted] with PIN [redacted]. Recently, I received my daughter's iPhone after being told by customer service that I would only need to pay $21. I inquired about paying in-store, and was assured the details would be accessible. My daughter's number is [redacted] with PIN [redacted]. I inadvertently ended up with a separate plan when I wanted a Family plan to consolidate bills. Despite making payment, my daughter is still without service. Could you please update her phone or inform me of the issue? Kindly email me with a resolution. Thank you. I find it unfair that I paid $50, and yet she cannot use her phone. Thank you.

I received two SIM cards from Calling, but when I tried to activate them on my phone, they were not compatible. I was informed at my local Boost store that they no longer sell SIM cards. I then purchased a Boost SIM kit from Walmart, but none of the three included cards worked. I could only use my phone for one day out of the service period I paid for. I am frustrated by the errors made by Boost agents and the inability to use my services. I've been without a phone for two weeks, and it's very disappointing. I don't want to switch service providers, but I may have to if this issue isn't resolved. I hope someone can assist me with this matter. Thank you.

I received an SMS from Boost Mobile after my second call to customer service about a significant issue with my account. Despite my efforts, the problem persists, and the customer service representatives are unresponsive. I hope to resolve this matter promptly.

On January 1, [redacted], a friend paid my $57 monthly service fee to Boost Mobile online. However, Boost Mobile mistakenly charged his debit card twice without our knowledge. When he contacted them, they refused to refund the additional amount and applied it to my supposed "Reserve" account. When I called Boost Mobile customer service, they denied the existence of such an account and refused to provide any details. On February 1, while making my monthly payment, I was prompted to use the funds from the "Reserve" account, which I declined. Despite acknowledging the account later, Boost Mobile still did not refund the overcharged amount or remove it from the "Reserve" account. They kept the money there against my wishes. This has caused embarrassment to me and my friend, who is struggling with five children. I have yet to repay him due to this. Boost Mobile's actions regarding the unauthorized charges and the "Reserve" account are unacceptable, and I am determined to share my experience with everyone until the issue is resolved.

I purchased my current phone from a friend who switched to an iPhone XS Max with Verizon, leaving me his unused Boost Mobile device. My previous phone was a Tracfone iPhone 6 that functioned well, unlike the locked Boost phone I can't use with my SIM card. As my friend only had the Boost phone since July, it can't be unlocked yet, leaving me without service until then. I sought a new phone due to issues with my old one restarting unexpectedly, but now I can't activate it because of the lock. Is there a way to deactivate his service so I can use my own SIM earlier? I rely on my phone for communication and not having service until July is inconvenient. In sum, I inherited my friend's iPhone 6s Plus, but I can't connect it due to it being locked to Boost Mobile, which neither of us use now. Assistance with deactivation would be greatly appreciated.

I had been using my boost service without any issues until the last 3 months. In the same area where my service used to work flawlessly, I am now experiencing terrible service. Constantly having one signal bar and stuck on 3G, my phone always indicates roaming, and there is no data connectivity due to poor signal and slow speed. I have tested my service on three different phones, all resulting in the same poor performance. During a visit to a boost store in Meridian, ID, I was informed that I am not the only one experiencing these issues on that day. I have been paying for service for three months but have only been able to use data while on wifi. I cannot make or receive calls. If this problem persists, I may have to switch to a different service provider to ensure I receive the service I am paying for. This situation has caused me a lot of frustration.

On Friday, March 1, [redacted], I paid $53 instead of the $50 charge for my service as the vendor mentioned it included tax. My mobile number, often unused, is [redacted]. Despite paying in cash and requesting a receipt, I was told the receipt couldn't be provided due to a malfunctioning machine. The vendor assured me the payment would reflect within 15 minutes and an email was sent to [redacted] as confirmation. After reviewing the email, it seems the vendor kept $18 ($53 - $35) for himself. I urge you to check your location's surveillance cameras to identify where I made the payment using my phone number. The additional $3 charge for processing and tax was unexpected. I reside in New Jersey but was in Florida when this incident occurred. Please investigate this matter. My friend was at auto tags in Ventura, and the Boost location was nearby. Reviewing the footage should reveal the discrepancy. Kindly respond via email at [redacted] I seek reimbursement for the wrongful charge. Thank you, Helene

I am currently experiencing difficulties with the phone I am using as its screen is shattered. This makes it hard for me to send messages or receive calls, which is crucial as my daughter has recently been diagnosed with cancer. I have a spare phone from Boost that my daughter used to use, and I tried to swap to that device from my Boost account. However, I received an error message mentioning that the swap is unavailable. I am unable to afford a new phone at the moment. I fear that my current phone's screen might become completely unusable before I am able to get a replacement. The phone I am trying to switch to is a ZTE model with the number N9137. My phone number is [redacted], and the Boost phone I want to use has the number [redacted]. The IMEI number for the Boost phone is [redacted][redacted]. I would greatly appreciate your assistance in resolving this matter. Thank you for your help. - D.G.

I have been a customer since early [redacted]. The poor customer service I experienced in the last 3 months is unacceptable. This trouble started on December 14, [redacted]. I paid my bill then. On December 28, [redacted], I paid for January [redacted]. However, my phone was shut off on January 14. The payment from December 28 should have covered me until February 14, [redacted]. After speaking with numerous Boost employees, my service was finally restored. On February 14, [redacted], I upgraded my plan to the $50 plan because I had bought four $5 data packages between December 22 and 26. The last incident was my service being disconnected on March 8 without an explanation. After contacting several representatives, my service was reinstated. I would like to know what actions you plan to take to keep me as a customer. Given the circumstances, receiving 1 month of free service should not be an unreasonable request. I anticipate a response promptly.

Hello, this is my second time reaching out to Boost Mobile via chat, and unfortunately, I had no luck resolving my service issue during my entire lunch break at work. Yesterday, I was informed through chat about tower enhancements happening in my area, but today's customer service representative could not confirm this for me. It's crucial for me to have reliable service right now since my mother just passed away, and I need to check on my dad and handle important matters. If I don't get clarity on when my service will be restored, I may have to switch providers. I also believe I deserve compensation for the time I've been without service. Could you kindly investigate this matter and provide me with some answers? Thank you.

I recently switched my family's services from another provider to Boost Mobile, and I am extremely frustrated with the service we have received. Our phones frequently freeze, miss calls (which is concerning as I have young children), and I have had a poor experience at the store. On the 12th of this month, I visited the store and was told to come back when the person handling transfers was available, but I received no assistance from Juan. When I returned today, Juan was there again and was unhelpful. He immediately asked about payment without addressing my concerns and mentioned the other employee would be available the next day. I am deeply dissatisfied with the service and the representative's attitude. I am worried about the functionality of our phones and the lack of care towards customer issues. If any emergencies occur with my children trying to reach me due to the service issues and Juan's unprofessionalism, I will take legal action.

I recently activated my iPhone 7 Plus, and while trying to access the SIM pin in settings, I mistakenly locked the SIM by entering the wrong one too many times. It now requires a PUK code, which I don't have. The SIM card was already inserted when I got the phone, and the package did not contain any PUK code details. I need assistance in obtaining a PUK code as I've also forgotten my phone number due to the activation rush. Name: Tinku Khan Date of Birth: 02/05/[redacted] Email: [redacted] PIN: [redacted] IMEI No: [redacted][redacted] Order ID from Boost: ek-bepp-[redacted]25

Hello, today I activated my iPhone 7 Plus. When I accessed settings, I needed to find the SIM pin. I had changed a pin during activation on the website, unaware it was for the SIM. Consequently, after typing the wrong pin, my SIM is locked, and a PUK code is now needed. Despite the phone coming with a SIM card package and the SIM pre-installed, I cannot locate the PUK code in the package. Could I please receive assistance in retrieving the PUK code? Additionally, I have forgotten my phone number due to the quick and hectic setup process. Name: Tinku Khan Date of Birth: 02/05/[redacted] Email: [redacted] PIN: [redacted] IMEI No.: [redacted][redacted] Order ID from Boost website: ek-bepp-[redacted]25

Hello, I want to share my recent frustrating experience with my gas meter. Originally, I had a £30 debt due to my meter not working. After being sent to get a card and having an engineer try to fix the issue, I ended up needing multiple credits and visits to the shop due to errors with the cards and codes. I was wrongly advised by a new support staff member, leading me to spend £19 on taxis unnecessarily. After several failed attempts with different shops, I finally had an engineer put more credit on my gas, leaving me with a £30 debt. This whole ordeal has been quite troublesome for me. I believe that some resolution is necessary, as it has been a challenging time dealing with these issues.

I have encountered multiple difficulties trying to purchase a phone due to misunderstandings in the Philippines. Local stores are requiring a $25 setup fee which is misleading as it is categorized differently than other fees. I can handle setting up the phone myself but resisting the fee prevents me from buying in town. Surprisingly, I was informed today that cash is not accepted, which is frustrating. My first ordered phone was cancelled after I was misled on the pricing. A recent order was also cancelled without notification shortly after processing, leading to additional charges. I am immensely frustrated by the lack of communication and understanding from your employees during my numerous phone calls to resolve these issues. I demand a competent English-speaking representative to rectify this situation promptly. I am not looking for compensation, only a resolution and the delivery of my new phone. Kindly ensure a call on the 20th of March to address these concerns and provide clarity on the issues faced.

My Wi-Fi went out, so I visited the Boost store on 103rd and Jammes. The cashier was incredibly rude and had her friends with her. They all insisted I leave without providing me with any assistance or a contact number. When I requested to speak to a manager, she refused to give me a name or contact information. Despite visiting on the 21st at 2 PM, the situation escalated, and I even felt threatened, considering involving the police. Having my Wi-Fi box thrown to the floor was unacceptable. The cashier suggested I go to Xfinity, but when I followed the advice and returned, it only upset her further. I tried to reason with her calmly, but she continued to be aggressive. This experience has made me anxious about paying my bill at your store in fear of encountering such rude behavior again.

I called at 7:45 p.m. Mountain Time on March 20, [redacted], to request my account number for switching carriers. I bought my phone outright from your website. I managed to transfer my number to the new carrier, but now my phone is not working. My new carrier says that even though I bought the phone from Boost Mobile and owe nothing on it, it should still work on their network. However, my phone shows "invalid SIM" unless connected to Wi-Fi. I was given case number [redacted]07 and told an email would be sent to help resolve this, but I haven't received it. I only want my phone, which I own, to work properly. Thank you. -Kimberly R. Former Acct #: [redacted]39 (Boost Mobile) Phone: [redacted] Case #: [redacted]07