Boost Mobile Customer Service Issues

I recently purchased your service two days ago and have encountered issues. My connection is stuck on 3G or roaming, preventing me from sending texts or making calls. I paid $50 for the service and an additional $20 to the representative for the sim card. Unfortunately, he inserted my AT&T sim card into a blacklisted phone and subsequently locked my sim card. I am requesting a refund promptly. Failure to do so will result in me contacting the Better Business Bureau. I am serious about this matter as I feel this situation is completely unacceptable.

My husband and I have visited the Boost Mobile store in Lawrenceburg, Indiana multiple times this week, only to find it closed each time during business hours. Despite waiting and checking multiple times, we never saw anyone there for three days in a row. After inquiring at a neighboring business, we were told there’s only one staff member present, leading to unpredictable hours. When we finally caught the employee there, we were disappointed to hear they had no iPhones in stock. We were directed to the Harrison location, another 30 minutes away, where they could only offer to bring the phone the next day. However, after waiting for almost an hour the following morning, we were informed that the phone had been transferred to a different store. Reluctantly, we made the journey to the other store, purchased the phone, added a line, and attempted to change the number to a Lawrenceburg one online. Despite waiting over 24 hours as instructed, the online system kept giving an error message, even after several calls to customer service. It’s frustrating to be told to wait another day or pay an extra fee due to a technical issue beyond our control.

I bought 2 iPhone 6s for my kids' birthday on December 7. I gave them the phones on December 22, and one stopped working on December 27. I contacted Boost customer service and spoke with "Drew." He said he would replace the phone but then put me on hold a couple of times without any resolution. It's frustrating as I chose Boost for its convenience for my kids, but the lack of customer service is disappointing. I hope they can fix this issue with the faulty phone soon.

I am having trouble with a phone I bought for my son as a Christmas present. The phone was received on December 12th but we have been unable to connect to the internet despite numerous attempts with Boost Mobile dealers in Gainesville, GA, and Cornelia, GA. After many unsuccessful tries, we have decided to return the defective phone that was ordered online to Boost Mobile. However, we are encountering difficulties with customer service, getting disconnected during calls, and facing resistance to resolve the issue. The phone in question is Mot19248ABB/BST MOT GRY KIT, ordered under customer PO # ek-bepp-[redacted]81, for T. Bruce Chambers, a long-time Boost Mobile customer. I possess all the original packaging and am eager to exchange the faulty device for a properly functioning one. Please confirm if a credit can be issued to facilitate the purchase of a new phone locally. Your prompt assistance in resolving this matter is greatly appreciated. Thank you for your attention to this issue.

Hello, this is Blaine. I have been attempting to contact your customer service, but I keep receiving messages that there is insufficient funds in my account. This has been a recurring issue since the beginning, as I am signed up for an automatic payment plan. Unfortunately, this situation has caused me to lose customers repeatedly. I have a fixed income with just one monthly check, and I rely on the automatic payment to go through on the 3rd of each month. However, it has failed to do so multiple times. It is crucial to me that this problem is addressed promptly. I had to purchase a reboost card last month due to the payment not being processed correctly. I am disappointed by the recurrent nature of this issue and the negative impact on my business. I urge you to rectify this situation promptly as customer satisfaction is essential for any business. Thank you.

I recently purchased a phone from your Riverside, California store and wanted to express my appreciation for the outstanding customer service provided by DJ and Joe. While I am happy with my purchase, I encountered an issue with the phone's service after making a call. Despite initially thinking the phone was broken, it was discovered that the problem lies with the service missing a feature crucial for my business needs. Upon inquiring about a return, I was informed of the policy, which would result in only receiving a partial refund. I would prefer to keep the phone as the sales staff spent considerable time helping me customize it. However, the ability to talk and surf is essential for me. I am reaching out in the hopes that a solution can be found. Thank you.

There are errors related to fraudulent activity that need to be corrected. Boost Mobile limited services for the mobile number [redacted] in a family plan are linked to a secondary number [redacted]. Unauthorized parties have made changes to the plan, leading to issues with unauthorized charges and plan modifications. Support is needed to address these concerns with accurate reports and verification processes for homeownership and address details. Additionally, there are discrepancies in the address verification processes related to Cox Home Life bundles and FCC verification. It is important to rectify these issues promptly. Review and action are needed to resolve these inaccuracies and ensure proper security measures are in place to protect against fraud and unauthorized access to accounts and personal information.

I previously owned a Samsung J3 Emerge, which was suggested to be upgraded to an Achieve by my boyfriend and the store clerk. Despite their recommendations, I have been facing numerous issues with the Achieve. The store advised me to perform a factory reset, which did not resolve the problems - in fact, the phone's performance has worsened overtime. From buffering videos to slow image loading, the phone's functionality is severely impacted. Despite having 16 payments left, I am very disappointed with the Achieve and regret upgrading from my J3 Emerge. I require a phone that allows me to use data and applications effectively. If the issues persist, I may consider returning the phone and exploring other options. Your prompt attention to this matter would be greatly appreciated. Thank you, C. Sheets.

Hello, I am Scott M. I have been a customer for 4 years and had an LG Stylo 2 for 2 years. Accidentally shattered the screen and tried to buy a Stylo 4 online to replace it. After purchasing, I got an email canceling my order without an explanation. I prefer online shopping since local options are far. My intention was to simply transfer my sim card to the new phone. Can someone clarify why I'm unable to purchase online? Thank you.

Yesterday, I purchased two phones, one for me and one for my wife. I rely on my small pension due to my disability. An employee named Keylee Michael at Boost Mobile in Canoe creek, located at [redacted] Canoe Creek Rd., St. Cloud, Florida [redacted], informed me of the transaction. The next day, I noticed two charges of $11.22 each and the bank imposed a $35.00 fee, overdrawing my account. As a loyal customer of more than a decade, alongside my son, I request a refund for the unauthorized charges and any associated bank fees incurred due to your error, not mine.

On Friday, January 25, [redacted]: I recently transferred my number to Boost Mobile to join my family's plan. I handle the payments for the plan and had recently joined. A Boost Mobile staff member set me up with a new family plan at a better rate since my number was a new account. Initially, everything seemed fine, but I encountered two significant problems. I received emails confirming the new plan and then got messages saying all family members, except my wife, had been removed from a family plan. Although I assumed it was related to the previous plan initially, I realized all lines, including mine, were disconnected. Additionally, despite porting my number and trying to activate my new iPhone XR provided by Apple, using new SIM cards from Boost and Apple, the phone remains inactive. Boost store staff attempted activation with different SIM cards and directed me to an Apple store, where further attempts failed. Currently, my phone is inactive, and my family members are incorrectly removed from the plan. Phone numbers associated: [redacted] - Douglas J. [redacted] - Wife [redacted] [redacted] [redacted]

I lent my phone to my daughter, who then sold it to someone. That person accessed my Boost Mobile account through live chat without my permission on 01-28-[redacted]. They closed my account, which was paid up until February 9, [redacted], and reactivated it under someone else's name. I lost my phone, phone number, Gmail account, contacts, and the money I paid for the service that was wrongfully canceled. I had to buy a new phone for $[redacted] from another carrier since I couldn't afford to buy both a phone and pay for service. Despite trying to keep my number, the unauthorized cancellation left me no choice. Boost Mobile was unable to prosecute the person who reactivated my phone without my knowledge, claiming they couldn't determine if I was involved in the fraudulent activity. It was a disappointing situation, as I used to be satisfied with Boost Mobile's service and felt that my business was valued. I hope more can be done to prevent such incidents from occurring again.

I recently tried to place an order on Boost Mobile's website but later realized I needed to order from a different company. I contacted them on 2/1/19 to request a refund. Despite multiple assurances that I would receive my refund, it has been three days without any sign of my money. I feel frustrated as this refund is crucial for me since it involves my entire paycheck and bill funds. Direct Express informed me that Boost Mobile misled me about the refund. I am beyond upset and in a difficult situation without a phone, money, and facing potential homelessness. I urge them to release the funds promptly so I can reorder from the correct company and resolve this stressful situation.

I have arranged for internet services, but unfortunately, the quality has been consistently poor. I am disappointed by the throttling of internet speeds by Boost, making it nearly unusable. I have been a loyal customer, but the lack of proper service is unacceptable. In response, I have downgraded to a cheaper plan and will be switching providers next month. I value good customer service and will support a company that appreciates my business. Boost's unethical practices and subpar service have driven me away. I will share my negative experience with others to ensure they are aware of how they treated me. It's time to redirect my money to a company that values its customers.

I am frustrated with my recent experience with Boost. I have been a loyal customer since January [redacted]. Despite occasionally paying my bill late, I have always ensured it was paid. Due to a loss of income, my service was disconnected for two months. I am grateful that Boost restored my service on January 7th. I recently confirmed with a customer service agent on January 24th that my 14-day grace period and data plan remained unchanged. However, I was surprised to find my service disrupted before the expected date. I heavily rely on this grace period to manage my payments. I urgently require assistance on this matter. I intend to escalate this issue to a manager and review the agent's assurances on my account details from the 24th of January. Please contact me promptly.

On January 1st, [redacted], a friend kindly paid the $57 I owed, but unfortunately, the payment was charged twice on his card. Despite speaking with a Boost rep, they were unable to credit the extra amount back to his account. I never requested two payments, nor do I require a reserve account. I insist that Boost Mobile promptly refund the duplicate payment to my friend. Thank you for your usual assistance, I appreciate it. - K. Chandler

My son's Boost account is currently inactive as the monthly fee has been deducted from his Direct Express debit card, which was recently compromised. I have already contacted Direct Express to resolve the issue, and while a new card has been issued, his account will not have funds until 3-1-19. In the meantime, I need to pay his outstanding balance and reactivate his phone. This is crucial as he is visually impaired, and his phone is his main means of communication. Despite attempting to reach customer service, I have been unsuccessful due to a busy line. I urgently need assistance in activating his phone. His phone number is [redacted].

Today, I visited a Boost Mobile store in Hammond, Indiana, located at [redacted] 169th St. I bought a glass screen protector for my LG Stylo 4 but noticed there was a scratch inside it when I got home. I returned to the store before closing time at 7:00 pm, arriving at 6:39 pm. As I tried to enter, an employee locked the door and rudely stated they closed early. I explained the issue with the screen protector, but he dismissed me. I felt mistreated and dissatisfied with the service, especially since I switched from T-Mobile recently and never experienced such behavior. I hope for a resolution as this situation has left me considering returning to my previous provider. Thank you for your attention to this matter.

Hello, this is Clarissa. I placed an order for a phone on Boost Mobile, but I'm unable to view my order or log in to pay my current iPhone bill set on autopay. The autopay isn't working correctly, and I'd like a refund before the new phone arrives. I've had difficulties with the phone plan and I'm frustrated. I'm aware of the changes and the Boost Mobile payment app, but when I tried to order the phone, the website crashed. Although I managed to place the order, I received a message that the website was upgrading. If I can't get a refund, I'll contact Boost Mobile directly. Thank you.

Last night, my $50 unlimited plan expired after dealing with service issues for a day and a half. I switched to the $3 a day plan using a $10 boost card until I get paid and can buy another $50 card. However, when I switched at 2 am, it charged me $6 instead of $3. I feel like I've been ripped off for another day. I cannot reach customer service without being charged $3, which I find frustrating as I'm already feeling taken advantage of. I hope this can be resolved because if not, I will switch carriers instead of continuing to face issues with Boost.