Boost Mobile Customer Service Issues

For the second time in the past two weeks, I keep getting redirected, and every number I dial ends up connecting me to Verizon. It also prompts me to add more money to my account, even though I'm on a $50 plan that should cover all my data and messages. I suspect individuals linked to a group called RJN in Riverside are involved in these issues. It's disheartening to see the Boost Mobile network struggling to safeguard itself and its customers. Despite attempting to contact customer service for help, the responses fail instantly, indicating a security breach or network manipulation possibly by those associated with RJN. It's frustrating to pay for a service that fails to work properly while feeling targeted and vulnerable.

Hello, On 09/02/[redacted], I visited a retail shop at [redacted] Senter Road, San Jose to switch my network to Boost Mobile. I brought along two phones, one for myself and one for my wife, which were both fully paid for at the Apple Store. The switch was successful initially, but as I started my delivery job in parts of San Jose with poor network coverage, I experienced severe signal issues on 11/26/[redacted]. Despite contacting customer care for assistance, the network problems persisted, causing me to lose money and time on deliveries. On 11/27/[redacted], when attempting to switch to MetroPCS by T-Mobile, I discovered that one of the phones purchased from the Apple Store was locked by Boost Mobile, which was unexpected and problematic as I rely on it for work. I urgently need this phone unlocked to continue working and paying my bills. Please assist me in unlocking my phone. Here are my IMEI and phone number: IMEI: [redacted][redacted] Phone number: +[redacted]0 Thank you, Aku Oluku

Hello, I'm Leah Merritt. I've been a loyal Boost Mobile customer for many years, but my phone has suddenly stopped working properly after years of use, causing many issues. As a single mother with two young daughters in school and daycare, and being a full-time employee, having a working phone is crucial for my daily life. Unfortunately, due to financial struggles and living paycheck to paycheck, buying a new phone is not feasible right now, especially since I've already paid my bill for the upcoming month. My phone number is [redacted], and my email is [redacted] Any assistance in obtaining a new phone would be immensely appreciated during this challenging time. Thank you for your understanding and support.

My name is Ashlee C. and I recently switched from AT&T to Boost with my mom, Tamera C. We joined on December 3rd, paying $83. We were promised a free phone with a $15 fee and the first month free due to a promotion. This was at the Columbia, MO Business Loop location. I haven't had service since and the phone given to me, a Samsung J7 Refine, isn't working despite efforts by the store employee. Customer service was not helpful in resolving this issue. We believe a month of free service compensation would be fair given the inconvenience and impact on our work and family life. As a new customer, this experience has been disappointing, and I hope Boost can address this promptly. Thank you for your attention. Ashlee & Tamera C. 12/5/[redacted] 9:09pm.

Is there a plan cheaper than $50? I damaged my phone on November 5th and rebooted it on November 2nd. After filing a claim with a $20 deductible, I couldn't afford the replacement as I had just activated phone service. Boost Mobile customer service informed me that my services would be suspended, and I had until January [redacted] to replace it to keep my service active. They also mentioned that if I got the replacement by the end of December, they would reinstate my services. I received my replacement on December 5th, but Boost Mobile is not honoring their promise to restore my service for a month. I am currently a dissatisfied customer.

After I updated the software on my phone, it shut off and displayed an error message stating it was corrupted and wouldn't boot up, leading to a difficult two weeks for me. Following a major spine surgery and working part-time without a car, I faced various challenges. I missed Thanksgiving as no one could reach me, requiring me to walk long distances just to communicate. Despite enduring over three hours of waiting in your store, I was informed my phone could be fixed but would need to be shipped, causing further delays. Advised by a kind staff member to purchase a new phone online, I eagerly waited for its arrival. However, upon visiting the store to pay my bill and activate the new phone, I was unexpectedly asked to pay an additional $35 hookup fee for an already active line, leaving me financially strained. It would greatly improve my experience if I could be reimbursed for the hookup fee and the expedited shipping charges.

I purchased a phone from the Boost Mobile website expecting it to be new, as I never had issues with phones bought in stores before. However, when the phone arrived, it did not have a SIM card, and one had to be sent separately. After activating it recently, I have been receiving multiple duplicate text messages, even hours after the original ones. I wonder if I received a refurbished phone instead of a new one. Additionally, I am disappointed that Boost Mobile raised their phone prices. Despite being a customer for three years, I am considering switching to a different carrier and phone next month due to these ongoing issues.

I made a purchase on the Boost Mobile website last night for a new phone with the order number EK-BEPP-[redacted]25. Today, I received an email stating my request to cancel this order was completed. I did not cancel my order, and I needed the phone, which is why I purchased it. When I tried to place a new order, I noticed the additional 20% off promotion had ended, making the phone $99.99 instead of the $79.99 I paid for the same phone yesterday. I have sufficient funds available in my account, so I am unsure why the order was canceled. Three weeks ago, I bought 4 Boost phones and was erroneously charged for 6. After disputing it, I received a refund for the additional two phones. I am not sure if this is related to why the recent order was canceled. I still want to purchase the Boost Stylo 3 phone but am unwilling to pay the increased price after my previous order was canceled without explanation. Please assist me in resolving this issue promptly, or I will be forced to buy a phone elsewhere.

Dear Customer Service, I am writing regarding my lost phone on 11/22/[redacted] and the claim I submitted, #[redacted]5. After receiving a new phone, I had issues activating it. The associate mentioned a system update was needed, providing me with claim #[redacted] and asking me to wait 72 hours. Upon contacting back, the same claim was given as the issue persisted. It turned out the claim was incorrect as it was for a different matter. The replacement phone came with a different SIM card. Although the associate tried to assist and gave me a $5 credit, I believe a higher credit is appropriate for the inconvenience of being without service. Thank you for your attention to this matter. Best, Leigh F.

Fifty days ago, I switched my phone to Boost Mobile and ported my number. Since then, my family, who are still with the previous carrier, can't call or text me. They get a "Line busy" message and texts disappear. Although I can contact them, they can't reach me. Boost Mobile tried to help by having me try various troubleshooting steps, but ultimately it left me unable to communicate with my family at all. I've been in touch with Boost through their forum, but the only response I get is that their team is looking into it. I've only been able to get updates by posting in public forums, and even then they ask me to private message. Everyone else can reach me except my family. Despite sharing my concerns multiple times, I keep getting told to wait. I'm frustrated because my loved ones being out of touch is impacting me greatly. I'm hoping for some assistance or at least a point of contact to address this issue.

I would like to meet with the manager of the Granite City, Illinois [redacted] store. I had an issue with one of the salesmen there who refused my payment for my phone. After leaving and calling back, I was unable to obtain information about the manager and was told there was no manager available. I would appreciate a meeting with one of the managers. My contact number is [redacted]. If this issue is not resolved, I may consider switching to another company as I was denied service and asked to leave the store while trying to pay my phone bill.

After noticing that Boost Mobile changed my plan from $35.00 per month [inclusive of taxes and fees] to $3.00 per day without my permission, I visited Walmart to explore switching providers. During the visit, the Walmart employee engaged with Boost on my behalf to retrieve my account number. Although I prefer to stay with Boost, I was approached by a helpful individual named Stephen who, along with the Walmart employee, worked to reinstate my $35.00 per month plan. Stephen not only restored my original plan but also offered 2 to 3 months of charges waived to encourage me to stay. I am keen to accept his offer but am concerned about unexpected fees appearing in the coming months. Despite my attempts to reach customer service yielding no results, I am hopeful for assistance in resolving this matter.

I currently hold a Boost Mobile account with the number [redacted] as I am a seasonal user residing in Peoria, Illinois. From April 1 to November 1 each year, I utilize my Boost Mobile pre-paid services. During the remaining months, I am abroad and wish to avoid paying for unused services while not in the U.S. According to a Boost Mobile representative, I can retain my cellphone number without incurring a monthly fee if I inform them regularly about my intention to reactivate the account each April. Therefore, I am reaching out via email to ensure my account and number remain active. I plan to reactivate my services by April 1, [redacted]. Thank you for your assistance. Steven M. G.

I have paid my bill, yet I still have no service. My husband paid in full, but it is requesting payment for the primary number. I have requested that [redacted] be the primary from the start. When I visited the Boost store, they assured me they set it as primary, but this month it shows otherwise. I am unable to call from another number for assistance. The bill was settled on 12/15/18, yet my service remains inactive, leaving me unable to reach out in case of emergencies, such as calling an ambulance for my children. As my husband returns home too late to address this, I kindly request to have [redacted] set as the secondary line and [redacted] as the primary line on my iPhone for the safety of my children. I hope for a resolution soon as my internet service and emails are inaccessible until the cellular service is reinstated.

I had a frustrating experience when trying to pay my bill at the local store. I arrived 20 minutes before the posted closing time of 7 pm as indicated on the sign by the door. Despite this, when the attendant returned at around 6:47 pm, I was told they were already closed. When I pointed out the discrepancy in the closing time, I was informed the cash register closed at 6:50 pm, although it was only around 6:48 pm. This interaction lasted about a minute and left me dissatisfied with the service. I intend to find a different service center as I no longer wish to deal with this particular store located in the shopping center at the corner of US 19 & Darlington RD in Holiday, FL.

I am incredibly frustrated with my situation. I have been a loyal Boost customer for over 10 years, using a basic phone that does not have internet capabilities, only for texts and calls. Starting in September, my bill surprisingly spiked from $25.00 to $68.00 due to unauthorized changes made to my account. After countless hours on the phone with customer service, my bill was adjusted back to $25.00, but my service has been suspended since December 15th despite me consistently paying on time. I am a 69-year-old man battling pneumonia with no means of communication due to this issue. I have never used internet minutes on my phone, proving my innocence in this matter. I urge someone to rectify this immediately to avoid further escalation.

I purchased this phone in November from Boost in pre-owned condition. If you review my call log, you will see that I have contacted customer service multiple times regarding this phone. What frustrates me is that despite assurances of a refund and a $50 bill credit, I have yet to receive either. Furthermore, a supervisor mentioned replacing my phone, but we were disconnected, and another representative said they would send me a battery which also did not happen. Whenever I call back, I can never reach the person I previously spoke to and end up being told that they cannot provide a new phone, a replacement, or a bill credit. The battery life of this phone has been consistently poor from the day I started using it.

I have been experiencing phone problems for a few months now. I visited the Marion office for assistance but did not receive help. Recently, I spoke to a sales representative who abruptly hung up on me. I've tried calling back five times consecutively without any response. As a paying customer with insurance on my phone, I believe I am entitled to a replacement. The phone is undamaged but malfunctioning. I would appreciate it if a higher authority from the Marion office could address this issue with both my phone and the behavior of the store employees. I have documentation of my interactions and would like a prompt resolution. Please contact me at [redacted]. Thank you and Happy Holidays.

I am Michael. I paid my $50 monthly bill to Boost Mobile on time, yet my service was shut off unexpectedly on Christmas Eve, even after making the payment on Friday. They requested additional funds to restore my service, but I had already paid the full bill. I urgently needed my phone for an important call while traveling. I verified that my $50 payment was processed by checking my bank statement. To have my service reinstated, I ultimately added an extra $20. This inconvenience cost me a total of $70. I would appreciate a prompt resolution to this matter.

I purchased an LG G6 phone as a Christmas gift for my daughter, but unfortunately, it started glitching shortly after she began using it. We are returning the phone and requesting a full refund of the purchase price. Order number: [redacted]. Thank you.