Boost Mobile Customer Service Issues

My mother, an elderly woman, recently fell ill and is now in a nursing home. I am her power of attorney, Jacqueline H. I discovered that Maryann J. had taken advantage of the situation by using my mother's name to make payments on a phone she stole from her own sister. This has caused a disruption in my mother's phone service. I am requesting to cancel that phone, which has the number [redacted], and report it as stolen. I wish to purchase a new phone for my mom and have her continue as a loyal customer with Boost Mobile. I am reporting this fraudulent activity to ensure that everything associated with Maryann J.'s misuse of my mother's name is taken care of promptly. Please reach out to me with a confirmation of this request. Thank you for your assistance and understanding.

About three weeks ago, I visited a Boost store to purchase a phone for my son. The sales representative convinced me to add him to my plan, which I initially declined as he already had his own phone and a $50 plan. However, I was misled by the representative who removed my Boost Premier grace period without activating my son's phone. Despite multiple attempts, the issue was not resolved, and my son ended up getting his own plan. Unfortunately, my grace period was not reinstated. After being a loyal customer for over a decade, I am extremely disappointed by this situation. My phone bill is now due, and I am supposed to have a grace period. I request assistance in rectifying this matter promptly.

Yesterday, when I called to check on our account, I learned that the card payment had not processed due to a bank issue. After requesting a change in the primary account holder, our accounts were accidentally separated from the family plan, causing all the phones to be disconnected for two days. The balance for my original account is $[redacted], while the total for all family phones, including three others, is $[redacted]. We should be paying $[redacted] as a family, with an extra $2 for entertainment news TV. The bank confirmed the payment of $[redacted], but when checking our accounts online, the credit for the payment was not reflected, and we are not under the original family plan we initially signed up for.

I was instructed to call back in 48 hours with ticket number [redacted] to receive credit for the ongoing issue since September 7, [redacted]. I currently cannot send or receive emails, so a phone call would be appreciated at [redacted]. On my previous callback, the promise made to me was not upheld, and to my dismay, the representative disconnected the call abruptly. These poor interactions have left me feeling undervalued and disrespected as a loyal Boost Mobile customer for many years, since their establishment in Eugene, OR. The service quality and treatment received are leading me to contemplate switching to a different provider. I am seeking a resolution to the issue and the fulfillment of the promised solutions. Thank you.

I am requesting a refund for a stolen phone that was shipped via FedEx to my address but was never received. FedEx reported it as delivered, but it was left incomplete at the front door of my complex without requiring a signature for delivery, which I expected for security. I have contacted customer service twice and was instructed to file a police report, which I did three days ago and faxed the confirmation. Despite following all the steps and providing proof of purchase, I have not received the refund on my credit card. I am considering going to the store directly to address this issue. The service I have received has been disappointing, as I still have no phone service due to the stolen device. I am willing to pick up a replacement from the store but am disappointed with the lack of resolution on the refund. My name is Joseph Morris, and my contact details are [redacted]. Thank you.

I am experiencing an issue with my Boost Mobile account. After switching my number from MetroPCS and purchasing an LG Stylo, the phone was stolen three days later. The thief managed to obtain my pin number that was sent to the stolen device. I have been trying tirelessly to secure my account, which is being used without my consent. Unfortunately, the representatives I have spoken to have been unhelpful and rude. They disconnect the call midway, leaving me frustrated. I am considering legal action against Boost Mobile. It has been almost a month without a phone, and the situation is unacceptable. The PIN number provided during the account setup was entered incorrectly by an employee, making it impossible for the representatives to access my account. This situation needs to be resolved promptly.

I switched from MetroPCS to Boost after being with Metro for 3 years. I was enticed by the free LG Stylo 4 at my usual $50 plan, the same I used on Metro for 3 years. However, I have noticed that whenever I use the internet on my phone, it deducts my hotspot data even when my hotspot is not activated. I am familiar with smartphones and never experienced this issue with Metro until coming to Boost. I plan to request my number to be transferred back to MetroPCS and I need the account number for this Boost phone. Leaving MetroPCS was a mistake as my hotspot data is being consumed without my knowledge. I would appreciate my number release promptly as I am not satisfied with Boost's services.

Since purchasing this plan in August, I have been unable to make a 1-minute call from my home. Despite the strong signal with no dropped calls and functioning internet, my telephone consistently disconnects after 25 seconds. Even after investing in a recommended amplifier, the issue persists, affecting both me and my son. I have contacted customer service multiple times without resolution. As a long-time customer dating back to [redacted], I expected better service from Boost, but unfortunately, I am left with no cellular service at home. My son, even when visiting from college, experiences the same call drop issue. It seems the problem is location-specific, forcing me to drive 20 miles to access a different tower for reliable service.

My phone overheated while charging and the screen shattered. I was informed that I needed to wait for an upgrade and pay $[redacted] for a new iPhone instead of the $[redacted] deal I was initially offered. After reporting my stolen phone and receiving no assistance, I had to purchase a new one that is now broken. I am not asking for a free phone, but I would like to receive the iPhone for $[redacted] due to the malfunction not being my fault. If we cannot come to an agreement, I am considering taking my three phone lines and my daughter's line to a different provider.

My name is Rachael Saunders, and my phone number is [redacted]. I arrived in Mexico four weeks ago for a one-week vacation, but I had no service during my entire stay. This was very frustrating as my husband, who has the same plan and activated it on the same day, had service. I contacted customer service as soon as I returned to the US, and they apologized and promised to turn it on immediately. Now, I find myself in Mexico for the past three weeks, and once again, I have no service. I am extremely disappointed and need this issue rectified promptly. I had previously reported this problem four weeks ago, and it is disappointing to face the same issue again while in Mexico. Please address this matter urgently, as otherwise, I may consider switching from Boost and advise others against using your service.

I contacted Boost this morning and spoke with Alex regarding my data usage inquiries. However, I had difficulty understanding her, so I requested a supervisor. Alex placed me on hold and did not come back to the call. When trying to reconnect, my phone service was disconnected even though my bill has been paid in advance until 12/06/18. I then called from my landline and spoke with Sophie, who also put me on hold without returning to the call. Subsequently, I spoke with Eva, who similarly placed me on hold and never reconnected. The wait times were so lengthy that my fully charged landline battery died. I have reached out to the BBB for assistance but urgently need someone from Boost to resolve this issue, as my 20-year-old phone number is at risk.

I have three lines on my account, and we are experiencing service issues such as dropped calls, slow data, and text message problems. This has been ongoing for three weeks. Despite troubleshooting our phones multiple times, the problems persist. Boost Mobile has informed us that the issues were related to towers and were resolved, but we are still facing service disruptions. We have been loyal customers for over a decade and have never encountered such difficulties before. If this problem is not addressed, we may be forced to switch to another provider. We expect a resolution and reimbursement for the services we have been unable to use during this time.

I am in India and recently ordered an Xbox One X from Boost Mobiles Ltd. Once the shipment arrived, I was required to pay a custom tax, which the company assured me would be [redacted]% refundable. I paid the fee as instructed. Surprisingly, they have informed me that due to a mistake by their store manager, 15 units were sent instead of one. Now, they are demanding payment for the additional units, threatening not to refund my previous payment if I don't comply. This situation has left me in financial strain as I had to borrow money to cover the custom tax. Any advice on how I can proceed to recover my funds would be greatly appreciated.

I purchased a Reboost card to activate a new account but was told the pin was invalid. I called the [redacted]# on the receipt and was informed it was approved. When I called Boost, the representative was unhelpful because I didn't have an account set up, causing frustration as I needed it for my child's phone. After an unpleasant exchange, I was advised to contact the store where I purchased the card. The Boost representative then abruptly ended the call. I am now seeking guidance on resolving this issue and restoring service to my daughter's phone.

I regret to inform you that I am not satisfied with the service provided by Boost Mobile. I am considering switching back to MetroPCS. Since returning to Boost, my wife and I have encountered numerous issues with our phones. Mine is currently taped up due to a broken screen, and when I attempted to upgrade, I was quoted $[redacted] for a new phone. During an ice storm, we were unable to leave the house to pay our bill, and to my disappointment, our phones were promptly shut off at midnight. In contrast, MetroPCS offers a 24-hour grace period and even a one-time free grace period before cutting off service. After paying my bill, I received a message thanking me for the payment and hoping I was happy with the service, to which I would have liked to respond, "No, I am not." I hope this message is taken seriously. Thank you for your attention. - Steven K. from Hobart, Indiana

Yesterday my service reset, causing my 12 GB hotspot to restart. Even though I only used it briefly and turned it off yesterday evening, this morning at 10 am, I received texts stating I had used 85% and then all of my mobile hotspot data. I’m certain it was not in use today as I got these notifications. I only connected my laptop for a maximum of 2 hours yesterday, simply browsing emails and social media without any heavy downloads like I have done in the past without issue.

I have been attempting to purchase a Boost Up phone for over 2 months now. I encountered issues ordering the iPhone 8 Plus online, and technical support did not resolve the problem. Fortunately, my local store eventually agreed to order it for me. When I arrived at the store on the scheduled day, they hadn't placed the order and then suggested a different phone model. After a series of delays and mishaps, I am still waiting for my phone after weeks of inconvenience. The repeated setbacks, wasted time, and lack of assistance from the store have been frustrating. I believe I deserve better treatment and possibly a discount for the trouble. The store is located in Clarksburg, WV, and the manager's lack of help has been disappointing. If my phone isn't provided promptly, I may need to consider switching to another provider. Your prompt attention to this matter would be greatly appreciated.

I recently upgraded to the $50 unlimited data plan and am satisfied with my phone overall. However, I encountered issues when trying to connect my hotspot to my desktop PC. My phone kept turning off the hotspot button and displaying an error message stating that I do not have a subscription for the hotspot feature. Despite being assured by several Boost representatives that I could connect to other devices without any problems, I am now unable to connect to the internet after upgrading. I have been waiting to upgrade because my current internet connection is slower than dial-up. I urgently need my PC for work. Please assist me with this matter. You can reach me here or via email at [redacted] Thank you, Juliana P.

I am experiencing a frustrating issue with a Samsung Galaxy J7 Refine purchased on 11/28/[redacted] with the IMEI number [redacted][redacted]0. The phone unexpectedly shut off on 12/02/[redacted] and has not turned back on since. I visited the store at [redacted] Tillman's Corner Pkwy, Mobile, AL [redacted], where the representative, using the ID kismith, mentioned red wine or red juice damage, which is not accurate as I do not have young children nor do I consume red wine or red juice. The representative, who refused to provide a name, displayed unprofessional behavior. I have the receipt, original packaging, charging cable, and fast charging power box. I am seeking a prompt replacement of the phone due to this unfortunate experience with Boost Mobile's customer service. If not resolved promptly, I plan to leave reviews on various platforms within 8 hours.

I encountered issues with the Boost website, live chat, customer service number [redacted], and department [redacted] when trying to make a payment with my credit card, despite having sufficient funds. After multiple failed attempts and being advised to wait 24 hours, the problem persisted even with a different credit card. Despite speaking to several agents for hours, no one at the company went the extra mile to investigate the issue or provide a resolution. Even contacting the Winter Haven location did not yield results as they directed me back to department [redacted], which was unhelpful. Frustrated by the lack of professionalism, I expressed my intention to switch carriers. As of now, I am still unable to process a payment.