I tried to swap my phone but it keeps telling me my phone isn't compatible

GetHuman-morenoad's customer service issue with Boost Mobile from June 2018

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Help with my Boost Mobile issue
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Name on account, Phone number, and 4 Digit PIN
The issue and preferred resolution, in GetHuman-morenoad's own words:
The problem I ran into: I tried to swap my phone but it keeps telling me my phone isn't compatible
I trust that Boost Mobile will make this right and come up with a resolution that is fair.
Help with my Boost Mobile issue
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Boost Mobile

Customer service issue
Reported by GetHuman-morenoad
Jun 5th, 2018 - 13d ago
I have an issue with Boost Mobile too
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Seen by 1 customer so far
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GetHuman-morenoad started working on this issue
Jun 5th 8:14pm