Earlier today I booked * rooms for * people at the Richmond bed and breakfast for Sept...

GetHuman6280447's Question About A Booking issue with Booking.com from July 2021

Help with my Booking.com issue
The issue in GetHuman6280447's own words
Earlier today I booked * rooms for * people at the Richmond bed and breakfast for Sept* to Sept* in Shanklin Isle of wight. This booking was accepted and I received a confirmation email. Later I got a very rude call from the owner who said I must cancel as it is against their policy to allow parties to have more than * room. I explained we were all pensioners and would be no problem but he insisted I cancel and at one stage told me to shut up. I was in tears after this, I am ** and just trying to make a booking so as to attend a family wedding. I then got a message from you which send my card had been declined, I have checked with my bank and there is more than enough to pay for this and I have never had my card declined in all my life. I have cancelled as I would not want to stay there now even if he let me and I have made a reservation at Bedford Lodge which I have received confirmation and hope I am not told to cancel this. He said it states that parties are clearly not allowed and yes it does state no parties*events not allowed but surely * pensioners booking * rooms does not mean a party. I would be grateful to hear from you on this matter, Ann Martin

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Booking.com

Question About A Booking issue
Reported by GetHuman6280447
Jul 1st, 2021 - a year ago
Fixed
Seen by 6 customers so far
Similar issue to 11119 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman6280447 started working on this issue
Jul 1st, 2021 3:53pm
GetHuman6280447 confirmed the issue is fixed. Hooray!
Jul 1st, 2021 8:03pm

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