My card has been charged for two nights stay at red roof inn for which we never receive...

GetHuman5873162's Overcharge on Account issue with Booking.com from March 2021

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Name on the booking, Booking reference, and 4 digit PIN
The issue in GetHuman5873162's own words
My card has been charged for two nights stay at red roof inn for which we never received confirmation or pin. I am trying to resolve this by calling but cannot get through to a person without numbers. I had to reserve two nights at the super * because we needed this hotel to attend a wedding. Since we had not received any verification that the booking with red roof had gone through we had to pursue the other location. Now we are being charged as a no show! Reviewing my credit card is when I found this information which still does not include any confirmation or pin on the receipts. I want this charge removed please. It was a sacrifice to attend this wedding but it was very important to the groom for us to be there. Reviewing my account does not include any information about a "previously booked" stay in naples Red Roof Inn either. So it's not showing up anywhere except for the charges.

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Booking.com

Overcharge on Account issue
Reported by GetHuman5873162
Mar 22nd, 2021 - 2 months ago
Not resolved
Seen by 14 customers so far
Similar issue to 7965 others
0 customers following this

Timeline

GetHuman5873162 started working on this issue
Mar 22nd 1:27pm