Booking.com Customer Service Issues

Hello, I hope this message reaches the right person. I had reserved a one-night stay at the Holiday Inn Express located at [redacted] NW 20th Street in Pembroke Pines, FL. I made this booking for my fiancée and his daughter, who is * years old. Unfortunately, they were unable to attend as his daughter was hospitalized in Virginia Beach and recently got discharged on Monday, April 12th. The reservation was for March 1st with a check-out on the 2nd. I notified the hotel, and although the charge was initially taken from my Chime account and then refunded, one month later your company, a third party, debited $[redacted].00 from my account. Could you please explain this charge? During these challenging times, especially amid the pandemic, it would be greatly appreciated if this amount could be refunded considering the unforeseen circumstances that led to the no-show. My name is Carla Demps, and my confirmation number is [redacted]. For further communication, please email me at [redacted] or reach me on my cell at [redacted]. Thank you.

During our stay at a property in Arncliffe, we encountered a few issues. When we arrived, we noticed the curtain cable was on the ground and the television wasn't properly secured to its stand, which caused concern. The floor was quite dirty, and when attempting to vacuum using the provided vacuum, it did not work properly. Despite these challenges, the property was generally in good condition. Upon departure, we were surprised to be charged $[redacted] for the curtain, which we did not damage. Unfortunately, we were not informed to take photos upon arrival. When addressing this matter, the staff's response was discourteous, and they redirected us to contact booking.com for any concerns. The lack of proper communication and customer service left us feeling dissatisfied with our experience.

About a month ago, I made a reservation for two rooms at the Chestnut Bed and Breakfast in Bourton on the Water, England. Recently, when I tried to modify my booking, I discovered that the entire reservation had been canceled. I did not initiate this cancellation. Unfortunately, I no longer have the booking number or pin to reference. However, I have made a new reservation for a double room from July 11th to July 16th, [redacted]. I also spoke with the hotel owner, Janet, who confirmed that the original booking is still intact and cannot be canceled since it was made through booking.com. I kindly request that the initial booking for two rooms be canceled and that my current reservation for one room remains unchanged. The original dates were July 12th to July 17th, [redacted]. Thank you for your assistance in resolving this matter. Reservation Number: [redacted] Pin Number: [redacted]

I made a booking on booking.com for a room at Tampa Inn using my Visa card. However, I noticed a charge of $69.90 from buydistressed.com on my account on April 19th at 1:17 a.m. I am unsure if this company is affiliated with booking.com. I provided my card information around the same time, but then my card was declined at the motel due to insufficient funds. The pending charge automatically deducts funds from my account, causing issues with the payment at the motel. Another charge of $79.99 was attempted on April 19th at 8:47 a.m., which was also declined due to the pending charge from buydistressed.com. I need assistance in resolving these pending transactions promptly so that I can make the booking successfully.

I would like to extend my stay for one additional night, checking out on 4/22/[redacted]. My booking confirmation number is [redacted]. Dear Iris Gilliams, We are excited to have you stay with us at La Quinta by Wyndham Covington from Sunday, April 18, [redacted], to Wednesday, April 21, [redacted], totaling 3 nights. Please be reminded that check-in is available from 15:00 onwards. The total cost of your stay amounts to USD [redacted].57. Looking forward to your visit! Reservation Details: Guest name: Iris Gilliams Check-in: Sun, Apr 18, [redacted] Check-out: Wed, Apr 21, [redacted] Property Name: La Quinta by Wyndham Covington Booking Number: [redacted] Total guests: 2 Total rooms: 1 Kind Regards, La Quinta by Wyndham Covington Copyright © [redacted] Booking.com This auto-generated message is from Booking.com, and any responses should be managed according to their Privacy Statement. If you have further questions about this message, please let me know.

I made a reservation at the Hampton Inn in Bloomington, Minnesota with Confirmation # [redacted]8 for check-in on Saturday, April 17th and check-out on Sunday, April 18th. However, upon arriving at the hotel, I was informed that my reservation was actually for the previous day. I ended up paying for a room for the correct day and now need a refund for the mistaken booking on Friday, April 17th. I have been trying to contact them without success as the automated system does not recognize my confirmation number. Please contact me at [redacted] or [redacted] to resolve this issue promptly. Thank you, Jody M.

I tried making a hotel reservation directly but ended up on Booking.com. When I encountered issues with one of my credit cards, I called the number provided by Booking.com and thought I was speaking to the hotel. Despite explaining my card problem, I was only offered a non-refundable reservation without any other options. I was also charged an extra $[redacted] without being informed. Unfortunately, the transaction was completed before I noticed the excessive charge. I wish there were more flexible options available, especially considering my reservation is for four nights for three adults. I am willing to keep the reservation if the excess charges of over $[redacted] can be removed.

I have not received my $50 credit for booking a new reservation, nor was I credited the $25 towards my current stay. I am currently displaced from my home due to renovations. During my last stay at the Holiday Inn in Bellingham, there were issues with the suite I booked through your platform. This resulted in me being significantly overcharged, totaling over $[redacted] in extra expenses. Despite receiving multiple emails assuring me of refunds, I have yet to see any funds returned. I have just made another reservation at Home 2 Suites in Bellingham for the next 3 days, but initially needed it for a full week. I am uncertain if continuing to use your services is advantageous for me. It is crucial that the $75 credit is applied correctly. Please investigate this matter by referencing the confirmation number for the Home 2 Suites booking.

I encountered several issues during my recent stay that I would like to address. The front desk staff directed me to contact booking.com for assistance instead of resolving concerns directly. This led to various unresolved issues that affected my experience, such as not being able to add an additional guest to my room, not receiving the king-sized bed I had booked, lack of essential bedding, absence of food options at the hotel, unavailable business center, and no housekeeping service during my three-night stay. Additionally, the room had noticeable flaws including cigarette burns, an uncomfortably firm bed, and unclean microwave. These shortcomings impacted the overall quality of my stay and I believe these matters could have been handled more efficiently by the hotel staff without involving booking.com.

Dear Booking.com, I am requesting a refund for my booking on 02 May [redacted]. The situation arose due to a misunderstanding in the booking date, as I intended to check-in on 25 April [redacted]. Despite my efforts to communicate early check-in and my arrival time, the host was not present upon my arrival. I was left waiting with no response to calls or doorbell, eventually seeking alternative accommodation nearby. The new host was accommodating, contrasting sharply with the unprofessional conduct experienced at the initial guest house. Subsequent communication with the original host has been unsatisfactory, as they refused to offer a refund. I find the lack of accountability concerning, given the confirmed check-in date discrepancy and their absence during the agreed time. I am disappointed with this experience and seek your assistance in resolving this matter promptly. Thank you for your attention to this issue. Sincerely, [Initials]

One week before my original flight, I requested Booking.com to change my flight. I paid for the change but never received a new flight confirmation despite four phone calls. Each time, I was assured that I would get an email within the next 48 hours. When I called again 24 hours before my original flight, I was informed that they could not provide the flight change I had paid for. Consequently, I had to book another one-way flight directly from the airline. The airline mentioned that they do not prefer to work with Booking.com and cannot help customers who booked through them. I advise staying away from Booking.com due to the unhelpful and rude staff who made it challenging to communicate and resolve the issue. I intend to inform others and pursue legal action.

I am seeking assistance regarding a charge for a no-show at Ocean View Boutique Nyali. I would like to appeal this charge as it was not intentional. I mistakenly entered the wrong dates when booking and only realized the error when I saw the charge on my card recently. My actual stay was on 25/03/21, not in April as indicated. I stayed at the property on the correct date but was charged for a no-show due to the booking error. I would appreciate any help in rectifying this situation. Please verify with the property that I did stay there. My reference code is [redacted]. Signed, Mellisah Nzisa.

I am extremely concerned about fraudulent charges on my credit card used to book rooms on booking.com without requiring the physical card or ID. I feel violated that someone was able to make reservations without proper verification. Despite still having my card in possession, the transactions were made using only the card numbers. I did not receive any emails with confirmation numbers, making it challenging to track. Due to the fraudulent activity, I do not have access to the pin codes. How can I proceed with getting refunded for these unauthorized room rentals?

I attempted to reserve a room in Galveston for March 20 and 21, but did not receive a confirmation. I left Galveston and booked a different motel. Later, I noticed a $[redacted].00 charge from Red Roof in Galveston on my bank statement. The person at Red Roof was unhelpful and mentioned contacting you for a refund. I am worried about using Booking.com again. I travel frequently for my granddaughters' tournaments and can't afford issues like this. Please assist me in getting a refund as this is a significant amount for me, being on a fixed income raising my grandkids. I appreciate your help. Thank you, Tammy N. I intend to rent a room this Saturday.

I made a reservation for 15 days at the Tulip Inn in Manama, Bahrain through booking.com (Confirmation [redacted]) at a discounted rate (approximately 50% off). Upon receiving an email informing me that my card was not functioning, I contacted the hotel. Initially, they mentioned an issue with the name on the card (reserved by my wife), but once I confirmed it was fine to proceed, they insisted on charging the full amount 15 days ahead of the stay. My booking clearly stated no advance payment was needed, with payment to be settled on-site. Besides, hotels usually only charge a small fee for verification, not the full stay amount. After multiple fruitless calls, I managed to speak with the manager who claimed the deposit would be non-refundable unless I canceled. It appears the hotel is taking advantage of the deposit policy to enforce prepayment for my budget-friendly booking during a busy holiday period. This conduct goes against the norm and I hope this issue can be looked into promptly.

I made a reservation at a hotel in Chicago for trip number [redacted]. Before finalizing the booking, I decided to visit the hotel as a precaution since I've encountered issues with locals not being able to rent rooms in certain places. I spoke with a hotel representative assuring me that I could rent the room. I went ahead with the booking but upon arrival and a 20-minute wait in the lobby, I was told that as a Chicago resident, I couldn't stay there. I received an email confirming my deposit refund but haven't seen the money returned yet. I can't wait any longer for this refund as the mistake was not mine. I need this matter resolved promptly.

I am concerned about the free cancellation policy for my booking at Lagrange Vacances Le Village de la Mer in Talmont-Saint-Hilaire for a maisonette for 4 adults from June 22nd to June 25th. The current policy states that I can cancel up until May 22nd, which is a whole month before the booking, making it inconvenient considering the uncertainties of the COVID-19 situation. On the other hand, I have booked La Glycine in Bénouville for the start of my trip from June 20th to June 22nd, with a flexible cancellation policy allowing me to cancel up until June 17th, just 3 days before the booking. This arrangement is preferable to me. I kindly request that the cancellation period for Lagrange Vacances Le Village de la Mer be adjusted to a 3-day window before the booking date instead of the current 1-month requirement. Thank you for your attention to this matter.

During our stay at Motel 6 in Gulf Shores, AL from 4/28 to 5/1, the experience was extremely disappointing. The room had mold near the door entrance and on the guardrails. The air conditioner was blowing out dust and black particles through the vents. The bed had bugs, a filthy mattress, and even vomit in the trash can from a previous guest. The manager offered a refund of only $[redacted].89 out of the $[redacted].67 charged. Despite informing the manager about the unsanitary conditions, the only solution proposed was to change rooms, which I doubted would make a difference given the state of the entire premises. I have taken the step of contacting the health department to conduct a thorough inspection. I firmly believe a full refund is in order, especially considering the negative impact on our health during the three-day stay.

Upon arriving at the hotel, I wasn't permitted to check in using my debit card with a Visa or MasterCard logo, despite having booked through your site successfully in the past without issue. This situation was extremely embarrassing, especially since I had already paid all fees through booking.com. I am requesting a refund from booking.com and/or Tuscany Hotel. Failure to do so will result in me disputing the charge with my credit card company, as I did not receive the room I paid for. To rectify this situation, I believe a complimentary room or another gesture of goodwill is warranted to retain me as a customer. The birthday celebration for my fiancé was completely ruined, and the lack of accommodation is unacceptable. I am expecting a prompt resolution and refund.

I am encountering a few issues. Firstly, the provided email address is not functioning. Recently, I made three bookings for properties exceeding $[redacted] each, only to discover a $50 reward for booking later on. I am inquiring about the credit for this. Being at Genius Level 2, I am unsure how to claim my complimentary breakfast benefit. Additionally, despite my existing status in the Genius program, I received an email prompting me to join. Can you clarify this? In reference to Confirmation number: [redacted], I attempted to adjust the booking by one day online but was unsuccessful. After contacting the property owner, they manually changed the dates to Sept. 23-28. I am worried about the accuracy of your site's availability information and its impact on the owner.