I got a notice on my phone thanking me for my reservation at Best Western New Smyrna Be...

GetHuman-sidbourg's Question About A Booking issue with Booking.com from March 2021

Help with my Booking.com issue
The issue in GetHuman-sidbourg's own words
I got a notice on my phone thanking me for my reservation at Best Western New Smyrna Beach, FL with a reservation * of ********** for a stay between ******* and *******. I never made this reservation because they didn't have a room. I called the hotel, at *-***-***-**** and they confirmed the stay at $***.**, but could not cancel, saying I had to contact booking .com to cancel. I tried numerous times to contact booking .com at the phone **-***-***-****,and the voice system ask for the confirmation * and pin *. I never got an e-mail confirmation for this stay, so I wasn't able to contact booking.com without a pin *, which would be on the confirmation email.* When I checked on your web page and it asked for name & confirmation *, it comes back NO RECORD.* I do have a reservation for the same period at Quality Inn Daytona Beach Oceanfront with a confirmation * and verified e-mail *****.***.***, pin code ****, at a cost of $***.**.* Somehow booking.com placed * reservations on me for the same dates at * different hotels. I need the Best Western New Smyrna Beach Hotel & Suites reservation & stay CANCELLED. I want to keep the Quality Inn Daytona Beach Oceanfront stay & reservation as per my e-mail confirmation. Please confirmed that this is done and I WON'T BE CHARGED for the Best Western New Smyrna Beach, FL.

GetHuman-sidbourg did not yet indicate what Booking.com should do to make this right.

How GetHuman-sidbourg fixed the problem
Couldn't get it fixed on computer, it didn't show up. Was on my android phone with a msg. from booking. com. Used that msg. to look for prompts to click on & led to cancellation by merely clicking the correct items.
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Question About A Booking issue
Reported by GetHuman-sidbourg
Mar 20th, 2021 - 2 years ago
Fixed
GetHuman-sidbourg shared how to fix
Seen by 24 customers so far
Similar issue to 7922 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman-sidbourg started working on this issue
Mar 20th, 2021 11:48pm
GetHuman-sidbourg confirmed the issue is fixed. Hooray!
Mar 21st, 2021 12:33pm
GetHuman-sidbourg confirmed the issue is fixed. Hooray!
Mar 21st, 2021 12:35pm