I got a notice on my phone thanking me for my reservation at Best Western New Smyrna Be...

GetHuman-sidbourg's Question About A Booking issue with Booking.com from March 2021

Help with my Booking.com issue
The issue in GetHuman-sidbourg's own words
I got a notice on my phone thanking me for my reservation at Best Western New Smyrna Beach, FL with a reservation * of ********** for a stay between ******* and *******. I never made this reservation because they didn't have a room. I called the hotel, at *-***-***-**** and they confirmed the stay at $***.**, but could not cancel, saying I had to contact booking .com to cancel. I tried numerous times to contact booking .com at the phone **-***-***-****,and the voice system ask for the confirmation * and pin *. I never got an e-mail confirmation for this stay, so I wasn't able to contact booking.com without a pin *, which would be on the confirmation email.* When I checked on your web page and it asked for name & confirmation *, it comes back NO RECORD.* I do have a reservation for the same period at Quality Inn Daytona Beach Oceanfront with a confirmation * and verified e-mail *****.***.***, pin code ****, at a cost of $***.**.* Somehow booking.com placed * reservations on me for the same dates at * different hotels. I need the Best Western New Smyrna Beach Hotel & Suites reservation & stay CANCELLED. I want to keep the Quality Inn Daytona Beach Oceanfront stay & reservation as per my e-mail confirmation. Please confirmed that this is done and I WON'T BE CHARGED for the Best Western New Smyrna Beach, FL.

GetHuman-sidbourg did not yet indicate what Booking.com should do to make this right.

How GetHuman-sidbourg fixed the problem
Couldn't get it fixed on computer, it didn't show up. Was on my android phone with a msg. from booking. com. Used that msg. to look for prompts to click on & led to cancellation by merely clicking the correct items.
Do you have a customer issue as well?
We can help you get Booking.com's attention and get better help faster. Tap below to get started.
Having Booking.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Booking.com

Question About A Booking issue
Reported by GetHuman-sidbourg
Mar 20th, 2021 - 2 months ago
Fixed
GetHuman-sidbourg shared how to fix
Seen by 13 customers so far
Similar issue to 7922 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman-sidbourg started working on this issue
Mar 20th 11:48pm
GetHuman-sidbourg confirmed the issue is fixed. Hooray!
Mar 21st 12:33pm
GetHuman-sidbourg confirmed the issue is fixed. Hooray!
Mar 21st 12:35pm

Moving? We Make It Easy.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians