Hello,** I cancelled on time via booking.com a reservation (with free cancellation) for...

GetHuman-mldesira's Overcharge on Account issue with Booking.com from February 2020

Help with my Booking.com issue
The issue in GetHuman-mldesira's own words
Hello,** I cancelled on time via booking.com a reservation (with free cancellation) for Green apartments San Francisco in Sevilla from *-** may **** and I had anyway a withdrawal on my credit card of *** € !( done on january **th, **** ) not from Green apartment San francisco but from another accommodation "Green apartments * , called" Green Apartement Plaza Nueva" for which I didn't make any reservation! I see on booking.com that there are different "Green apartments" ( San francisco, Plaza Nueva and Sierpes...). I would like to know how it is possible that another accommodation * Green apartment *can withdraw me *** euros on my credit card without any reservation ? I would like to be refunded of the amount of *** euros for a reservation that I never done at Green apartment Plaza Nueva . *Best regards **Marie Desirant*Pierre Deceuninck

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Booking.com

Overcharge on Account issue
Reported by GetHuman-mldesira
Feb 28th, 2020 - 2 years ago
Fixed
Seen by 24 customers so far
Similar issue to 13263 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman-mldesira started working on this issue
Feb 28th, 2020 11:58am
GetHuman-mldesira confirmed the issue is fixed. Hooray!
Feb 29th, 2020 3:16pm

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