Confirmation *: ************My husband and I booked a motel through booking.com, and c...

GetHuman4323615's Complaint About My Stay issue with Booking.com from February 2020

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The issue in GetHuman4323615's own words
Confirmation *: ************My husband and I booked a motel through booking.com, and checked in last night to the Extended Stay motel in Ormond Beach Florida.**The room is not at all what we expected by looking at pictures. It is filthy, has cobwebs hanging from ceiling, has cockroaches, no breakfast as advertised, no internet, etc.**We are checking out today. Our reservation was from February *, **** through February **, ****.**We need to request return of our money. We utilized a credit card to book this in good faith, based on the Internet advertisement.**Please tell us our steps and how to go about getting a refund for this motel. We are living on a retired income, and are seeking reimbursement of these phones.**Thank you,**Richard and Mary Holt

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Booking.com

Complaint About My Stay issue
Reported by GetHuman4323615
Feb 3rd, 2020 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 13891 others
0 customers following this

Timeline

GetHuman4323615 started working on this issue
Feb 3rd, 2020 7:18pm

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