Booking.com Customer Service Issues

Booking [redacted]: Add Breakfast to Your Stay in Napier We are requesting a refund for last nights' accommodation. Upon arrival, we discovered our room had been resold, leaving us without a place to stay. Please arrange a refund of $[redacted]. We were not informed of the cancellation and were even asked via email this week if we wanted to add breakfast. We look forward to receiving the refund and are disappointed with the overall experience. Thank you, Keith and Debbie W.

I wanted to confirm that we have only one car rental booked from Bari Airport in Puglia for April 8th to 19th this year. We encountered some issues with Citibank while trying to make reservations on your site. This led to multiple reservations being made ([redacted]05, [redacted]95, [redacted]05) which I have since canceled. I believe the remaining reservation #[redacted]14, under my husband's name, Robert Stern, is still valid. I just want to ensure that apart from this reservation, there are no other car rentals booked through your website for our trip. Thank you. Nancy H.

Upon arriving at B & B Isla Bonita, I was disappointed as the establishment did not meet the basic standards of a credible business. The condition of the rooms was unacceptable, with dirty mattresses on broken wooden pallets, insects, and a neglected shared kitchen. There was a lack of proper reception, and the individual who welcomed me seemed intoxicated. The experience was further marred by encountering large spiders in the room, making my stay unbearable. I promptly departed by leaving the keys in the door, as the situation was intolerable. It is essential that this establishment is not promoted on your website as it does not meet the necessary standards for accommodation.

I reserved a one-night stay at Coco Plum Rest N Hideaway in Nassau, Bahamas, for February 8th-9th, made the booking on February 2nd. Upon receiving my confirmation and a message from the property owner, I was informed my check-in window was from 3 to 4 pm. Unfortunately, I was delayed and called the property at 3:30 to notify them, only to be told that my room was canceled due to non-payment and a no-show. However, my confirmation clearly stated payment could be made at the property. I am now scrambling to find alternative accommodation on such short notice.

I am having trouble accessing Booking.com on my laptop. Despite attempting to reset my password multiple times, I have not received any emails from the site. While I can still use the website on my mobile phone, I am concerned about what would happen if my phone was lost or stolen. I have contacted three customer service representatives, but unfortunately, none of them were able to assist me in resolving this issue.

I made a reservation through your platform for a stay in Myrtle Beach from the 13th to the 17th. I did not receive my confirmation email initially, which led to a 20-minute effort to locate the correct hotel. Despite requesting a ground floor room for our stay due to our three 20-pound senior dogs and a desire for an ocean view, these preferences were not met. The hotel you assigned us to only allows for two dogs, contrary to my explanation of our three dogs to the agent. Regrettably, I now find myself with a non-refundable reservation at a hotel that cannot accommodate us properly. I am seeking a resolution to this issue promptly.

I have a reservation number [redacted] for Queen Street Backpackers in Auckland from April 27 to 29, [redacted]. Originally, I mistakenly booked for March instead of April. I requested a free cancellation, which was approved by both Booking and the hostel. Despite this, my bank account was still charged for the room. The hostel claimed it was Booking's error and not theirs. I did not have cancellation insurance, but the cancellation was approved without it. I would like a refund so I can rebook the correct dates through Booking. Kindly assist me with a prompt solution. Thank you.

On February 6th, I made a reservation and paid £60 via Visa for a room for Mr. A. Margerum at the Southcrest Manor Hotel in Redditch for Tuesday, February 11th. Unfortunately, Mr. Margerum needed to cancel the reservation. However, when I attempted to obtain a refund, the automated system requested a PIN which I don't have on the booking confirmation. I kept a record of the confirmation number as [redacted]. I made the reservation using my alternate email account at [redacted], but I also use [redacted] Any guidance on how to proceed would be greatly appreciated. Thank you, Anne D.

On February *th, I paid £** by Visa for a room at the Southcrest Manor Hotel in Redditch, booked for Mr. Alan Margerum on February **th. Unfortunately, Mr. Margerum has had to cancel. When trying to obtain a refund, a recorded voice requested a PIN, which I couldn't locate on the booking confirmation form. Nevertheless, I have the confirmation number: **********. The booking was made using a different email account (*****@***.com), but I also have access to *****@***.com. I am seeking guidance on the refund process. Thank you, Anne Dearman.

I cancelled my hotel booking and received confirmation on the site and via email. Subsequently, I made a new booking for the weekend, which was also confirmed online. However, upon arrival, the new hotel had no record of my reservation and was fully booked. To my surprise, the original hotel I had cancelled still showed an active reservation. This mishap left me in a situation where I had to stay at a different hotel, much to my disappointment and embarrassment in front of my family. As a frequent user of this booking service, I believe I am entitled to a full refund for the unwanted hotel room I had to use due to this error.

I made a reservation on booking.com a week in advance to stay for 1 night at Woodspring Suites Gainesville, VA. My confirmation number is [redacted] for Saturday, February 8, [redacted], to Sunday, February 9, [redacted]. On February 8, around 2 pm, I called Woodspring to confirm my reservation, and they assured me everything was set. Arriving at 2:45 pm with my three grandkids, I was told they had no available rooms despite my reservation. I waited as the front desk attendant was on the phone helping another guest. Frustrated by the lack of accommodation, I had to spend extra money to find another room, causing stress for me and the kids. I urgently need to speak with a live representative to address this issue with the service provided.

To whom it may concern, I recently discovered a reservation in my name at Magestic Colonial Punta Cana for one night from Feb 10 to Feb 11, [redacted], which I did not make. Currently, my wife and I are staying at Magestic Mirage Punta Cana in room #[redacted] from Feb 5 to Feb 15, [redacted]. It makes no sense for us to book another room at the same beach resort. I did not authorize any use of my Booking.com application and suspect it was hacked while on Magestic Wi-Fi. The reservation was made during breakfast when I did not use the app. I have contacted Magestic Colonial and Booking.com to cancel the reservation, which is still pending. I request the reservation be canceled without charges as it was not authorized by me. Thank you for your cooperation. Contact me at +1[redacted] or this email. Yefim B. Copies to: Magestic Resorts Reservation Department Chase Credit Card Fraud Department.

I made a reservation at the Radisson Hotel in Corning, NY from March 8th to the 15th under the name Stacey De Rouen, but I am unable to access the email [redacted], which was used for the booking. If it's possible to cancel the reservation through that email, please proceed, and I will contact the hotel directly. The reservation number is #[redacted]8.

I am seeking a refund for my stay at InTown Suites Fort Myers. My experience was terrible. Despite booking a non-smoking room for my kids, the room reeked of smoke, even permeating our clothes. The room was disgustingly dirty, and to add to the issues, the smoke detector was inactive, and the toilet was not functioning. I have photographic evidence to support my claims and have already reached out and shared the pictures with a representative at Booking.com. However, I am yet to receive a response from them. I would greatly appreciate it if someone could get in touch with me regarding this matter.

I reserved a hotel room through AMEX Travel services with Booking.com. The original booking was for 2 nights on Feb 10 and 11. Due to a meeting postponement, I need to change the second night to Feb 25 and check out on Feb 26. My confirmation number is: [redacted]. Therefore, I'd like to adjust my stay for tonight and check out tomorrow. Please reschedule the reservation for tomorrow night to Feb 25. Thank you for your assistance! -Jeannie

I was overcharged and my reservation at Sheraton Gateway Los Angeles was mistakenly booked for two 30-day stays instead of just one night on February 19th. The hotel charged me $2,[redacted].92, which was deducted from my bank account. I did not make this error, and I would like to have it corrected promptly. To facilitate this, please send a confirmation to my email at [redacted] as proof that I only booked one night at the rate of $78.76. I need to get my money back from the hotel, and your assistance in resolving this issue would be greatly appreciated. Thank you.

I want to share my recent experience at the Mozart hotel in Brussels. After booking a single room for the night, I was disappointed. The room was dirty, with used towels and bed sheets. Despite wanting to leave, financial constraints kept me there. When returning to the hotel around 8:00 p.m., I noticed a group of homeless men outside, which was unsettling. Inside, there was commotion involving a German couple and the owner. Additionally, there was a disruptive noise around midnight. Reading reviews on Trip Advisor made me question the platform's hotel selection. I initially chose a hotel for safety, but now my perception has changed. I have concerns but hesitate to share them directly with the hotel out of fear. As a mother of three, my priority is safety.

Hello, I booked a room at Homewood By Hilton in Spring, Texas from 2/28 to 3/1, [redacted]. I have not received an email with my confirmation number and pin. The booking website mentions I have an account, but when I request a password reset via email, I do not receive a response. I noticed a charge of $[redacted].17 on my credit card. I would appreciate your assistance with this issue as I am not receiving emails from the booking site. Thank you. - Charlotte C.

My partner and I made a booking for a cottage over the long weekend, and the payment was promptly charged to my credit card. Soon after, I received an email from the owner stating that they had already reserved the property for that weekend, despite receiving my payment. The owner asked me to seek a refund through booking.com. Despite the reservation policy not allowing for a free cancellation, booking.com contacted the owner to make an exception due to the circumstances. The owner then canceled our reservation, informing me that I could cancel for free. Subsequently, I was notified that my refund was being processed, but would take 7-12 days. After 19 days, I am still awaiting the refund, and my attempts to contact either the owner or booking.com have been unsuccessful, with no responses to my emails.

I reserved a room at the Melia Hotel in Valencia on Wednesday, February 5th, and paid the total amount of £[redacted].10 with my credit card. The charge appears on my statement with reference number [redacted][redacted]. I have yet to receive confirmation of my booking, and it does not show up when I check my account online. I kindly request urgent confirmation of my reservation.