*.*By mistake I booked twice a room at the Best Western Plus Downtown Tulsa*Route ** Ho...

GetHuman3993191's Refund My Booking issue with Booking.com from November 2019

Help with my Booking.com issue
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman3993191's own words
*.*By mistake I booked twice a room at the Best Western Plus Downtown Tulsa*Route ** Hotel (Booking Number ********** and Booking Number **********). **.*You sent me a message pointing out the double booking. **.*I canceled one of them (confirmation number **********). **.*You acknowledged the cancellation but you charged the cost of the room because the reservation was non refundable. **.* I called the hotel to prevent being charged for my erroneous double booking. The hotel manager told me that only booking.com can handle the matter and stop charging the cost of the canceled room or provide a refund. **.*I am an habitual user of your services and I would appreciate a prompt answer to my message. **Many thanks and my best regards, Gianni Brizzi

GetHuman3993191 did not yet indicate what Booking.com should do to make this right.

How GetHuman3993191 fixed the problem
I spoke with an operator who told me that booking.com will contact the hotel and ask for refunding me. I hope that it will work and to be informed of the call's result.
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Booking.com

Refund My Booking issue
Reported by GetHuman3993191
Nov 25th, 2019 - a year ago
Fixed
GetHuman3993191 shared how to fix
Seen by 7 customers so far
Similar issue to 13651 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman3993191 started working on this issue
Nov 25th, 2019 6:56pm
GetHuman3993191 confirmed the issue is fixed. Hooray!
Nov 26th, 2019 1:21am