I will shortly be losing my email address -******@***.com*I tried to change my email to...

GetHuman3864861's customer service issue with Booking.com from November 2019

Help with my Booking.com issue
The issue in GetHuman3864861's own words
I will shortly be losing my email address -******@***.com*I tried to change my email to -******@***.com*but already have an account under that address with no bookings on it. Please either merge both accounts under new address, or better still delete the account under *****@***.com*and change email on account currently in use with bookings on it from *****@***.com*to -******@***.com

GetHuman3864861 did not yet indicate what Booking.com should do to make this right.

How GetHuman3864861 fixed the problem
Attempted to change my email address but was unable to as the new email address was associated with another booking.com account. This account may have been created by logging in using my google info. As this other account was unused the easiest solution was to remove*delete this account. I was then able to change my email address on the remaining account.
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Booking.com

Customer service issue
Reported by GetHuman3864861
Nov 1st, 2019 - 2 years ago
Fixed
GetHuman3864861 shared how to fix
Seen by 7 customers so far
Similar issue to 29292 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman3864861 started working on this issue
Nov 1st, 2019 11:58am
GetHuman3864861 confirmed the issue is fixed. Hooray!
Nov 1st, 2019 4:16pm