Booking.com Customer Service Issues

I made a reservation for my sister-in-law and her husband, Jim Collis, at Jamison Inn in Helen, Georgia through booking.com. I mistakenly canceled directly with the inn instead of through booking.com and noticed that my account was charged. I realized the error and contacted Jamison Inn who advised me to seek a refund through booking.com. The email on the reservation for my sister-in-law is [redacted], and mine is [redacted], which you have on record. I have learned from this experience and will be more careful in the future. Kindly refund the $[redacted].50 charged to my account. Unfortunately, I do not have the email confirmation number or the 4-digit code since my sister-in-law did not receive the email. Thank you for your assistance. Debra Dowis

I need to cancel a reservation I made earlier this week with free cancellations. The reservation is for Comfort Inn Maingate in Celebration, Orlando, FL from Nov 12-20. I have the confirmation number [redacted]94, but I don't have the PIN. The hotel advised me to cancel through booking.com, but I can't reach customer care without both numbers. I tried requesting a resend of the information to my email yesterday ([redacted]) with no success. I'm unsure how to make that request again. I'm stuck due to the automated system and need help canceling the reservation promptly. Thank you. -Jennifer/Gary Folkert.

Dear Booking.com, I have been booking reservations through your platform for many years. Recently, I made a reservation at the Hilton Indigo in Brussels from November 12th to 15th. However, I was surprised to receive a cancellation notice today due to an invalid address. I've tried contacting Hilton multiple times to clarify the situation but have not received any responses. As a loyal customer, I believe it's unprofessional to handle this matter without prior warning. I kindly request your assistance in contacting the hotel to reinstate my reservation. If there are any issues with the payment card, I am willing to address them promptly as my arrival is imminent. I trust that you will address this matter promptly and provide me with an update at your earliest convenience. Best regards, Vanja D.

I recently made a booking for the following accommodation but received a message stating that the booking was not processed. Strangely, the payment has already been deducted from my bank account. I am scheduled to depart tomorrow morning and am unsure what to do. Booking Details: Check-in: Saturday, November 9, [redacted], from 18:30 Check-out: Monday, November 11, [redacted], until 11:00 Total Length of Stay: 2 nights Group: 1 adult, 1 child (16 years old) Room Selected: Double Room with Patio Price Summary: Double Room with Patio €[redacted].06 6% VAT €8.94 City tax €2 Total: €[redacted] (for 2 guests and 2 nights) Accommodation Details: Chambre Poésie Free parking available on site 8 Rue du Bois-le-Comte, [redacted] Froid-Chapelle, Belgium I received an error message regarding my booking. Can you please advise on how to proceed?

Dear all, I previously reached out to address an issue my friend and I encountered with a booking we made through Booking. Our reservation (Confirmation number: [redacted]) with the host of the "Fully renovated flat, best location for tourism" did not go as planned. Despite having paid for a three-night stay from October 23-26, upon arriving, we were informed of a flight delay and the host claimed she couldn't accommodate us due to our late arrival and feared a negative review. Despite our willingness to pay extra and cooperate, we were left without accommodation. Fortunately, we found a last-minute stay at the Patio Hostel. Despite reaching out to Booking, the host falsely claimed we didn't check-in. We are deeply disappointed by this experience and are seeking a resolution and refund. We hope to prevent such incidents from occurring in the future. Regards, Elena D. and Marija K.

Dear all, I am writing to follow up on the issue we previously reported on October 24 regarding a problem my friend and I encountered with a reservation we made through Booking (Confirmation number: [redacted]). We have not received a satisfactory response from your team or any compensation for our incurred costs. We want to bring to your attention our disappointing experience with the host of the property "Fully renovated flat, best location for tourism." Despite having paid for a three-day stay (23-26 October) as confirmed on Booking, we faced unforeseen circumstances when our flight to Bratislava was delayed by 2 hours on October 23. Despite our efforts to communicate the delay to the host and agree to additional payment for a late check-in, we were abruptly informed to find alternative accommodation upon arrival due to the host's concerns about a potential negative review. After numerous unsuccessful attempts to resolve the issue with the host, Booking intervened, and although we secured last-minute lodging at Patio Hostel, the host falsely reported to Booking that we did not check-in, leading to further complications. We are reaching out to Booking for assistance and a resolution, including a refund for the disrupted stay. We hope for a prompt response and appropriate action to avoid similar situations for future travelers. Regards, Elena D. and Marija K.

I need to get in touch with Hampton Inn near Worlds of Fun regarding a payment issue with a guest reservation. The guest insists they have already paid, but it seems their card on file is only for room charges, not the Booking.com virtual card. The guest's card was declined, so we need to clarify if a new card is required or if there was an error at the hotel where the virtual card provided during the reservation was not used. Please reach out to me promptly so we can address this matter.

We are currently driving from Tampa, FL to St. Louis, Missouri and are looking to stop at a hotel halfway along the route. We are driving a moving truck with a vehicle in tow and tried contacting the hotel to adjust our reservation closer to our current location in Georgia. We anticipate reaching Tennessee around 5 or 6 am and have to depart by 9 am. Is there a possibility to modify or cancel the reservation without charges? Any assistance would be greatly appreciated. The confirmation number for the reservation under abimael Sanchez at the Wingate by Wyndham in Chattanooga, TN is [redacted]. Thank you in advance for your help.

We reserved a bungalow at a place on Burner in Austin, TX. We originally booked for tonight, November 8th, under the name of Emily Thornton, with the reservation number [redacted]. However, when we arrived, they informed us that the booking was actually for the 9th. After discussing with the hotel staff, they arranged a room for us for tonight, the 8th, but advised us to contact you to confirm that we only intend to stay for one night, tonight, and not for the 9th. We wanted to inform you promptly to ensure we are not charged for two nights. Thank you for your assistance in resolving this matter.

I was charged $[redacted] for a booking that was cancelled back in March at the Customs House Hotel in Hobart. I have contacted both the hotel and Booking.com regarding this issue. Booking.com confirmed the cancellation and informed the hotel to refund me, but the hotel has refused. Booking.com mentioned they would refund me if I provide proof of the payment being deducted from my account. I have already sent a copy of the invoice but have not received a response yet. Additionally, the hotel I booked, the Kermandie Hotel in Port Huon, was closed in May when I arrived for my reservation. They managed to find a room for us as a gesture of goodwill. As a longtime user of Booking.com, I am disappointed with this experience and will not recommend it further. I am seeking a refund for the Customs House booking. My name is Agnes Woodward.

On October 31, [redacted], I attempted to reserve a room at the Mayra apartments in Benidorm. However, I was informed that the rooms I desired were no longer available. Subsequently, I received multiple reminders from you to complete the booking, but the alternatives provided were not suitable for me. Despite not confirming the booking, £[redacted].21 plus a £10.92 transaction fee was deducted from my bank account. I have contacted the Visa dispute department for assistance. Please resolve this issue promptly and refund the unauthorized charges back to my account before further action is required. I look forward to your prompt response. Regards, Paul S.

Hello, I booked a room at a FabHotel in Pune through your service for the 10th of November. Unfortunately, I am unable to make it on that day. Could you please assist me in changing my check-in date to the 11th of November? I have already paid in advance for the booking. I called the property, and they mentioned that since the booking was done through booking.com, I need to contact them to make any changes after receiving the voucher. My booking ID is [redacted], and my name is Valluvan Chidambaram. Kindly send an email to me at [redacted] or [redacted] Your help would be greatly appreciated.

My confirmation number is 81688ec042243. During my one-night stay, I encountered multiple issues in the hotel room. The room was dirty with a ripped chair full of holes, a ripped mattress, and a bathtub that didn't drain properly, causing inconvenience during showers. Additionally, there was no TV remote provided. The breakfast in the morning was served cold, lacked fruits, and the tables were dirty as well. When we asked for bananas, we were told they had run out, despite being there by 7 o'clock for breakfast. We had to clean our table ourselves with a napkin. I felt too embarrassed to complain on-site but took pictures of the room to document the chair and bathtub issues. When I informed the hotel directly, I was redirected to file a complaint with the company as I had booked through hotels.com.

Reservation Number: [redacted] We were dismayed to find that the conditions in the apartment upon check-in did not match what was advertised during booking. The flat had severe humidity issues, a dangerous entrance with narrow steps that were unsafe for children. We have several photos of the apartment to provide as evidence if required. We are requesting a prompt refund as we had to vacate the property with four children and find alternative accommodation. Such establishments are detrimental to your reputation. Best regards, B. Kampourakis M. Tharrenou

Dear support team, I have been receiving repetitive emails from your end, and I am concerned that my concerns are not being taken seriously. I have not made any bookings, yet I believe money has been taken from me by your company. This issue is causing me distress, especially due to my mental health condition and ongoing treatment. I am having difficulties navigating your website or app to find the information you are requesting. The transaction in question supposedly occurred on 31/08/[redacted] for a hotel in Manchester. As a disabled individual on a limited income with medical needs, this situation has impacted my ability to cover other expenses. I kindly ask for your assistance in resolving this matter promptly. Thank you for your attention to this urgent matter. Sincerely, Leon D. Tel: [redacted]5.

I have been attempting to contact your company for over 12 hours. Quick and effective customer service is crucial, and the inability to reach your team is frustrating. I had a legitimate concern regarding a potential booking made with a stolen credit card, and the lack of response is concerning. I am disappointed with the service provided. I plan to share my negative experience with others to ensure they are aware of the issues I encountered. Your prompt response is appreciated.

My partner rented an apartment in Center City Philadelphia, and it was filthy. There was a box of naloxone, a small plastic bag of trash, and used sheets. We have photos of the room. We are dissatisfied because when we tried to reach out to [redacted] Locust Apartments, they claimed they couldn't assist. Furthermore, the phone number provided by the concierge just rang continuously. After going through leasing to avoid a lengthy wait, I spoke with Tim, who advised contacting booking.com, which is what I am currently doing.

I reached out to booking.com regarding our stay at 'The Dragon' hotel in Swansea. We selected this hotel for its pool and leisure facilities, but upon arrival, we were informed that these amenities were not available due to a fire over a month ago. This important detail was not communicated to us during the booking process, and the website still indicated that these facilities were operational. This omission significantly impacted our weekend plans, as we were looking forward to a relaxing time by the pool. We paid £[redacted] for this experience and feel misled. The receptionist suggested contacting booking.com directly to address this issue and find a resolution.

Our reservation through booking.com was abruptly canceled, and we were relocated to Downtown Toronto against our preference. Instead of receiving the promised free parking spot, it was occupied, causing us to search for paid parking. It was challenging to contact the company and seek guidance, delaying our plans. Despite assurances of compensation for the parking fees, the morning follow-up call reneged on this offer. Furthermore, the subpar condition of the room added to our dismay, with scuff marks on the walls, residual garbage, and unclean areas near the toilet. Cleanliness was paramount to us, heightening our disappointment. We are seeking redress for these grievances, including remuneration for the parking ordeal and a refund for the inconveniences faced during our stay.

I would like to share my recent experience with my booking at the OYO Whitehouse in Llandudno. My confirmation number is [redacted].[redacted].[redacted] and pin code is [redacted]. I planned to stay on November 8th and 9th and leave on the 10th. Upon check-in, my partner and I had to climb 6 flights of stairs, which was difficult for my partner with arthritis. The room we were given was dirty with a broken chair and filthy windows. We decided to leave immediately as we were unsatisfied. Despite informing the hotel staff and refusing to pay, they still charged us. I reported this to my bank as fraud. After a conversation with the owner, I was assured of a refund, but I am skeptical. Additionally, I observed a dog in the hotel that urinated on the carpet, and the cleaner ignored it. This entire situation has been disappointing, and if I do not receive the promised refund, I will escalate the matter with my bank.