Dear Mr Fogel*I am writing to complain regarding problems with the Booking.com website...

GetHuman3840621's Overcharge on Account issue with Booking.com from October 2019

Help with my Booking.com issue
The issue in GetHuman3840621's own words
Dear Mr Fogel*I am writing to complain regarding problems with the Booking.com website. The problems resulted in the double booking of accommodation in Braunschweig, Germany for the period **rd – **th September. *The original booking was for THE LOFT LODGE – Suiten, made on *th September. Confirmation number: ********** PIN code: ****. When we went to check the booking on the booking.com website on Friday **th, no booking was shown. *Thinking that the booking had been cancelled, the second booking was made at Vienna House, as we needed accommodation in Braunschweig for business meetings.*If the original booking was shown online there would have been no need to make a second booking. We therefore spent an unnecessary ***.**E on the second booking. ********** PIN code: ****. *I look forward to receiving your thoughts on this situation and how we can reach a satisfactory conclusion to this matter.*Regards

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Booking.com

Overcharge on Account issue
Reported by GetHuman3840621
Oct 28th, 2019 - 2 years ago
Fixed
Seen by 9 customers so far
Similar issue to 28868 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman3840621 started working on this issue
Oct 28th, 2019 10:20am
GetHuman3840621 indicated the issue is not fixed yet.
Oct 29th, 2019 10:58am
GetHuman3840621 indicated the issue is not fixed yet.
Oct 31st, 2019 2:07pm
GetHuman3840621 confirmed the issue is fixed. Hooray!
Oct 31st, 2019 2:21pm

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