Dear Mr Fogel*I am writing to complain regarding problems with the website...

GetHuman3840621's Overcharge on Account issue with from October 2019

Help with my issue
The issue in GetHuman3840621's own words
Dear Mr Fogel*I am writing to complain regarding problems with the website. The problems resulted in the double booking of accommodation in Braunschweig, Germany for the period **rd – **th September. *The original booking was for THE LOFT LODGE – Suiten, made on *th September. Confirmation number: ********** PIN code: ****. When we went to check the booking on the website on Friday **th, no booking was shown. *Thinking that the booking had been cancelled, the second booking was made at Vienna House, as we needed accommodation in Braunschweig for business meetings.*If the original booking was shown online there would have been no need to make a second booking. We therefore spent an unnecessary ***.**E on the second booking. ********** PIN code: ****. *I look forward to receiving your thoughts on this situation and how we can reach a satisfactory conclusion to this matter.*Regards

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Overcharge on Account issue
Reported by GetHuman3840621
Oct 28th, 2019 - 2 years ago
Seen by 9 customers so far
Similar issue to 28868 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN


GetHuman3840621 started working on this issue
Oct 28th, 2019 10:20am
GetHuman3840621 indicated the issue is not fixed yet.
Oct 29th, 2019 10:58am
GetHuman3840621 indicated the issue is not fixed yet.
Oct 31st, 2019 2:07pm
GetHuman3840621 confirmed the issue is fixed. Hooray!
Oct 31st, 2019 2:21pm

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