Re: Booking ************Hello, I had made a reservation for October *rd but accidentall...

GetHuman3780424's customer service issue with Booking.com from October 2019

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The issue in GetHuman3780424's own words
Re: Booking ************Hello, I had made a reservation for October *rd but accidentally cancelled it. When I went to book again I accidentally booked for the wrong date. It got booked for October **th. I didn't realize until we were already in Niagara Falls. When we arrived we explained our situation with the representative at Holiday Inn and explained that the reservation was non-refundable. He told us he only had one room available but it is a smaller room and cheaper but if we paid the same amount that we had booked for it would be okay. So not only did we pay more for a smaller room but we were charged twice. I specifically asked the representative if we would be charged twice and he said "no". I would not have stayed if I knew this would happened. We would have just come back on the **th. I would appreciate your immediate assistance to this matter. *Thank you

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Booking.com

Customer service issue
Reported by GetHuman3780424
Oct 17th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 27795 others
0 customers following this

Timeline

GetHuman3780424 started working on this issue
Oct 17th, 2019 6:56am
GetHuman3780424 indicated the issue is not fixed yet.
Oct 17th, 2019 6:51pm
GetHuman3780424 indicated the issue is not fixed yet.
Oct 18th, 2019 1:51am
GetHuman3780424 indicated the issue is not fixed yet.
Oct 18th, 2019 1:51am
GetHuman3780424 indicated the issue is not fixed yet.
Oct 30th, 2019 9:58pm
GetHuman3780424 indicated the issue is not fixed yet.
Nov 4th, 2019 1:10am

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