I submitted a request to waive my cancellation fee with booking.com. They told me they...

GetHuman3773620's customer service issue with Booking.com from October 2019

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The issue in GetHuman3773620's own words
I submitted a request to waive my cancellation fee with booking.com. They told me they submitted this request to the property and they were waiting to hear back from the property. *Then a couple days later I received a message from Booking.com stating that the property is taking a long time to respond. They suggested I call the property to get the trip canceled.*So I called the property (Hampton inn Woodbury mn) and they told me they were able to cancel it and that they wouldn’t charge me anything because I canceled * days in advance. *I went back to the Booking.com site where they listed on my booking that all payments and fees would be handled by the property. *So, I assumed this was all taken care of since the property told me they wouldn’t charge me any cancellation fees. *Well... today ********** I notice a huge charge on my account from Hampton inn that is not only unexpected, but almost **$ more than the cancellation fee that booking.com threatened me with. *I call the hotel and they have no idea what this charge is. They’ve never seen it. I talk to Booking.com and they say I have to contact the hotel because all payments and cancellation fees are handled by the hotel.*I call the hotel again who tells me that they can’t see anything on their end and they send me to the corporate office which says the same thing. That Booking.com handles this. So my question is, why hasn’t Booking.com handled this? Why is the hotel saying everything is good and canceled (per the agreement from Booking.com) but Booking.com can’t see this? Why is there a ***$ charge on my account That no one seems to know how it got there?

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Booking.com

Customer service issue
Reported by GetHuman3773620
Oct 16th, 2019 - 2 years ago
Not resolved
Seen by 98 customers so far
Similar issue to 27678 others
0 customers following this

Timeline

GetHuman3773620 started working on this issue
Oct 16th, 2019 4:44am