Hello, on October ** I attempted to buy attractions passes to Luna Park Melbourne for t...

GetHuman-typrend's customer service issue with Booking.com from October 2019

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The issue in GetHuman-typrend's own words
Hello, on October ** I attempted to buy attractions passes to Luna Park Melbourne for this trip via the booking.com app. The cost of $**.** was deducted from my bank account by "Booking Xperiences Amsterdam", but I got an error page with the message "Please try again. We're sorry, your card cannot be processed. Please try again or contact your bank for more details." I entered my card details again, but then received an error message "You've already paid for this". I have not received any confirmation emails. I phoned the customer service number, but the lady I spoke to (Jenny) was unable to help. She said they don't have access to attractions bookings. I phoned my bank but as far as they're concerned the payment went through and it's Booking.com's problem that I haven't received what I've paid for. I have screenshots to help sort this out if needed. Please help as this is a special treat for my special needs son. Thank you in advance.

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Booking.com

Customer service issue
Reported by GetHuman-typrend
Oct 16th, 2019 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 27672 others
0 customers following this

Timeline

GetHuman-typrend started working on this issue
Oct 16th, 2019 1:45am
GetHuman-typrend indicated the issue is not fixed yet.
Oct 19th, 2019 1:57am
GetHuman-typrend indicated the issue is not fixed yet.
Oct 19th, 2019 1:57am
GetHuman-typrend indicated the issue is not fixed yet.
Oct 19th, 2019 1:57am
GetHuman-typrend indicated the issue is not fixed yet.
Oct 19th, 2019 1:57am
GetHuman-typrend indicated the issue is not fixed yet.
Oct 19th, 2019 1:57am