On arriving at the hotel positano, very late after traveling for most of the day, we we...

GetHuman3720724's Complaint About My Stay issue with Booking.com from October 2019

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The issue in GetHuman3720724's own words
On arriving at the hotel positano, very late after traveling for most of the day, we were shown to a room across the street. This was actually a place called Soggiorno Daisy. Being very late and very tired, we stopped there that night. In the morning I went across to reception to say we were in the wrong place, only to be told " no its all the same hotel" it wasn't until I argued the point they were two different places and prices, that he then said we could have a room actually in the Hotel Positano. The Soggiorno Daisy was terrible, drawer missing from the wardrobe the other drawer smashed, one coat hanger, no light shades, the bathroom light hanging on the wall on a wire. After getting our proper room we were quite happy. *I now expect a credit from booking.com for the difference in price between the two places, as my contract is with you!!!!*Regards Phil Davey.*Booking reference ************th-**th October ****.**Please confirm acknowledgement of my complaint.**My email, *****@***.com

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Complaint About My Stay issue
Reported by GetHuman3720724
Oct 14th, 2019 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 27537 others
0 customers following this

Timeline

GetHuman3720724 started working on this issue
Oct 14th, 2019 6:45pm
GetHuman3720724 indicated the issue is not fixed yet.
Oct 15th, 2019 3:41pm
GetHuman3720724 indicated the issue is not fixed yet.
Oct 15th, 2019 3:41pm
GetHuman3720724 indicated the issue is not fixed yet.
Oct 15th, 2019 3:42pm
GetHuman3720724 indicated the issue is not fixed yet.
Oct 16th, 2019 2:13pm
GetHuman3720724 indicated the issue is not fixed yet.
Oct 16th, 2019 2:14pm
GetHuman3720724 indicated the issue is not fixed yet.
Oct 16th, 2019 2:15pm