I wanted to alert you to an issue which arose on my trip to Ft. Lauderdale Florida last...

GetHuman3762264's customer service issue with Booking.com from October 2019

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The issue in GetHuman3762264's own words
I wanted to alert you to an issue which arose on my trip to Ft. Lauderdale Florida last week. I used Booking.com for my*arrangements to reserve a rental car. The pick-up time on*my itinerary was set for *PM at the Hertz Rental office locaetd at *** State Road **, Ft. Lauderdale, *****.**Upon arrival at *:** PM, the office was closed and hours of operation on the door indicated the office closes M-F, * PM**Fortunately, an Uber driver knowledgable with the area*took me to an Enterprise Rental facility within several blocks of the Hertz Office. I was not required to pay in*advance for the car reservation* however, the inconvenience was quite annoying upon my arrival.**My question is: How did this happen?? How did Booking.*com not know the hours of operation of this Hertiz facility before booking it for my trip ???**I wanted to bring this to your attention and would appreciate an answer.**Michael Kurilla***** Polley Drive*Youngstown, Ohio *****

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Booking.com

Customer service issue
Reported by GetHuman3762264
Oct 14th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 27503 others
0 customers following this

Timeline

GetHuman3762264 started working on this issue
Oct 14th, 2019 2:19pm

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