I paid £** for a hotel room through Booking.com. The hotel charged me £** (£** plus a...

GetHuman3644387's Refund My Booking issue with Booking.com from September 2019

Help with my Booking.com issue
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman3644387's own words
I paid £** for a hotel room through Booking.com. The hotel charged me £** (£** plus a 'deposit' that was not included in the invoice and only mentioned in the 'small print', which I did not see prior to making payment. The room was so awful that we did not stay. Also there were several charges (cleaning etc) that were not mentioned explicitly before booking. I have asked for a full refund but even the £** 'deposit' has not been refunded by the hotel. I have not receive a satisfactory response from Booking.com yet either. I would be grateful for any advice that you could give me.

GetHuman3644387 did not yet indicate what Booking.com should do to make this right.

How GetHuman3644387 fixed the problem
Booking.com called and offered almost a full refund for the room, as the hotel refused to refund. They had charged an extra £** as a 'deposit' without my knowledge and Booking.com contacted them to get a refund. This has been sorted but it was distressing. I arranged for a new debit card to ensure that no more money ciuld be withdrawn from my account. I will report the hotel to actionfraud.police.uk, as they are using the online platform to scam customers. Booking.com was very helpful but l think that it needs to be more careful about its partners and the way they use the online platform.
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Booking.com

Refund My Booking issue
Reported by GetHuman3644387
Sep 24th, 2019 - 2 years ago
Fixed
GetHuman3644387 shared how to fix
Seen by 13 customers so far
Similar issue to 25548 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman3644387 started working on this issue
Sep 24th, 2019 7:19pm
GetHuman3644387 indicated the issue is not fixed yet.
Sep 25th, 2019 12:27am
GetHuman3644387 confirmed the issue is fixed. Hooray!
Sep 25th, 2019 7:33pm
GetHuman3644387 confirmed the issue is fixed. Hooray!
Sep 25th, 2019 7:34pm
GetHuman3644387 confirmed the issue is fixed. Hooray!
Sep 25th, 2019 7:34pm

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