Booking.com Customer Service Issues

I need to cancel my reservation. There is no PIN NUMBER provided in the confirmation email, and unfortunately, I need to attend a funeral. Reservation #: [redacted]8 Yahoo Inbox Grand Canyon Hotel via Booking.com To: [redacted] Dear PHILIP CONMY, Thank you for choosing our hotel for your upcoming stay. We will make your stay pleasant and enjoyable. Check-in: 3:00pm - 9:00pm Only. Early/Late check-ins incur a $30 fee. Check-out before 10:00am. Reservation details: Confirmation #: [redacted]8 Arrival Date: Oct 04, [redacted] Departure Date: Oct 05, [redacted] # of Nights: 1 # of Adults: 2 Room Type: Double Rooms Shared Bathroom Total: $88.01 Cancellation policy: Cancel at least 2 days in advance to avoid charges. Contact the booking source for changes or cancellations. Hotel is non-smoking, no pets allowed. Directions: Exit [redacted] off Interstate 40, South to Route 66, Williams, Arizona Looking forward to your visit. Sincerely, Oscar and Amy

Hello, I mistakenly booked a room at the Mercure West hotel instead of the Mercure Terminal. The payment has already been deducted from my account, which has put me in a difficult situation given my family circumstances. I have a reservation at the terminal hotel, where I will be staying for the night. Due to my transit flight and lack of Schengen visa, it is impossible for me to utilize the booking at Mercure West. I kindly request the cancellation of my reservation and the refund of the charged amount back to my account. I am willing to accept a deduction according to the policy, with the remaining amount refunded. Thank you for your understanding. Booking reference: [redacted]

Upon arriving at the airport, I encountered an unexpected issue with the car rental company. Despite my scheduled rental for 7:30 pm, they claimed it was cancelled due to my supposed lateness. This was incredibly inconvenient as they refused to provide a car, citing unavailability. Upon returning home and reviewing my emails, I discovered the reservation was indeed for 12:00 pm, a time I did not choose. After three hours, I secured an alternative rental at my own expense. I also endured a frustrating 1.5-hour hold time with no response. As a result, I intend to dispute the charge with my credit card company. I request a confirmation of my refund. Thank you, Anita H.

I've noticed that when reviewers only provide an overall rating, such as a 9, the system automatically inputs scores for cleanliness, location, value for money, hosts, etc., at a default of 7.5. This seems unfair as it impacts the subcategory scores that are displayed to potential guests. Many guests I've spoken to share my frustration about this. We strive to provide excellent stays and it's disheartening that our efforts may not be accurately represented in individual scores. If this is the current system, I urge for a return to the previous method and elimination of this overall rating system entirely.

On September 30th around 8:30 PM, I mistakenly booked a holiday at Diani Sea Lodge in Mombasa when I meant to book at Diani Sea Resort. The dates are from January 8th, [redacted], to January 23rd, [redacted]. I haven't received any confirmation email from you, and I'm anxious about this mistake. I tried calling the phone numbers on your website, but they are not working. I am extremely worried about this situation and would appreciate your assistance as soon as possible. I apologize for any inconvenience.

We reserved a stay at Hotel Weber in Amsterdam online for Jan Langeslag from 29/09 to 01/10 using a credit card. After receiving a confirmation email prompting us to finalize the booking by clicking a link, we found ourselves on a page asking for the same details we already provided. Since the credit card had been charged, we assumed the booking was confirmed. However, upon our arrival in Amsterdam, Hotel Weber had no record of our reservation, leaving us without a place to stay. We kindly ask for the [redacted] Euros charged to our credit card to be refunded.

I mistakenly booked the wrong date through Booking.com, intending to reserve for July 28th instead of August 1st. Booking.com rescheduled it accordingly after I contacted them. However, the initial August 1st booking wasn't canceled. Econo Lodge mentioned that Booking.com needs to contact them directly to sort out the refund for the duplicate payment. I followed up with Booking.com, who assured me they would contact Econo Lodge in Watertown, NY, to rectify the situation. The change of date to July 28th was approved, but the August 1st reservation remains active. I'm waiting for this matter to be resolved promptly. Thank you, J. Chatterton.

Hello, my name is Cyprian Cheboy. I would like to report an issue regarding a charge on my account made on 18/09/[redacted]. I had made an online booking, but due to unexpected work commitments in that area, I was unable to cancel. Subsequently, I contacted my bank to cancel the booking as it was not required; it was for a visa application, not for an actual stay. I kindly request a refund for the unused hotel booking. My bank advised me to contact you directly. You can reach me at [redacted] Thank you for your assistance.

I accessed my account to modify my reservation to a single night stay, but encountered an issue where the system automatically changed my booking to include tonight and tomorrow, without providing a refund option. I did not intentionally make any adjustments to include these additional nights and simply wished to shorten my stay from October 11-12 to just October 11. Unfortunately, the website interface led to this error when I accessed the manage bookings section. I am urgently trying to reach a customer service representative but have been unable to connect via the provided phone number. It is crucial to rectify this situation promptly as I do not want to be charged for the unintended nights.

I recently tried to book a room for my daughter at the Quality Inn on 65 28th. St. in Grand Rapids, MI. However, I encountered issues with the code provided to me. Despite the desk clerk's reassurance of no charges, I later discovered two charges of $74.74 each, totaling $[redacted].48 on my bank statement. I visited the Quality Inn and was directed to call a number (1-[redacted]), but I couldn't proceed due to the code issue. The manager acknowledged the error but couldn't refund the charges. I contacted my credit union, Arbor Financial C.U. in Kalamazoo, MI., for assistance and was advised to involve Booking.com if a resolution is not promptly provided.

On September 28, I was charged by Motel 6 on my Discover card ending in [redacted] for $[redacted].64. Then, on September 30, I was charged the same amount on my Visa card ending in [redacted] as I had used it for the reservation. The desk clerk confirmed my preference for the Discover card, but the error occurred regardless. I have spent two hours contacting Motel 6 and booking.com for help to no avail. I encountered difficulties with booking.com's voicemail system asking for a pin #, despite providing my confirmation #. The Motel 6 agent I spoke with was unhelpful and disconnected the call when I politely asked for her name. I feel frustrated being double charged for an uncleaned room. I am seeking assistance to resolve this issue promptly.

I made a reservation at the Innsbruck Inn a few months ago for a room with two queen beds. However, upon arrival, I was informed that my reservation was for a room with only one bed. This was not accurate, as I specifically booked a room with two beds early on. The inn is refusing to honor my original booking and is directing me to seek a refund through booking.com. I am currently staying at another inn as a result, having already prepaid $[redacted] for the room. The booking was for a standard room with two queen beds at the Innsbruck Inn in Stowe VT. Despite having a confirmation number and pin number, I am left disappointed and frustrated by this situation, especially since I had planned this trip to celebrate my retirement, which just became official. It was disheartening to arrive and find out my reservation was incorrect with no alternative rooms available due to the inn being fully booked. I urge for assistance in resolving this matter.

I had a reservation at the Inn at Cannon Beach booked through Booking.com for a stay on 10-6-19. However, I noticed they charged me for two rooms in September, which is incorrect. I have tried calling their listed phone numbers 1-[redacted] and 1-[redacted], but neither seem to be working. I need to address this overcharge with them. When I contacted Booking.com, Sandy from customer service attempted to reach the inn but also faced issues with the phone number. She mentioned she would email them for an updated contact number. I am concerned and may have to contact my credit card company to dispute the September charges if I can't resolve this directly with the inn. Please advise me on the next steps to resolve this billing error.

I recently made a booking at the Cape Town Micro Apartments. Unfortunately, the ad had inaccurate information about secure parking, and I was informed after payment that my car would need to be parked on the road outside. Due to this discrepancy, I decided to cancel my booking, and the cancellation fee was waived. It has been two months since then, and although I was told I would receive my refund within two weeks, I am still awaiting it. I kindly request Booking.com to follow up on the status of my refund. Booking details: Confirmation number: [redacted] Pin: [redacted]

We can no longer access the booking reservation as my husband has retired and his previous email address is no longer available. Could you please resend the reservation confirmation to our new home email address at [redacted]? The reservation is for Leon & Helen Kay for December 22, [redacted], at the Hyatt Regency Houston. The original email address used was [redacted] when the reservation was made. Thank you for your assistance.

I need to cancel a room reservation at the Rodeway Inn in Bangor, Maine, booked for October 8th through booking.com. Unfortunately, I don't have the confirmation or pin number necessary to complete the cancellation over the phone. Currently, I am at McDonald's without internet access, seeking assistance with this issue. My name is Joyce T. Holway from East Machias, Maine. Due to my lack of internet access upon leaving McDonald's, please contact me at [redacted]. Alternatively, you can email my friend at [redacted] as she can receive emails on her phone. Thank you for your support with this matter.

I was advised by a travel advisor to book my stay at the Ethan Allen Inn in Danbury through Booking.com. I made a reservation for check-in on 9/24 and check-out on 9/27 with booking number [redacted]. However, upon arrival, we found the location too challenging to access from South Salem, especially at night due to rural, dark, and deer-populated roads. Being 92 and 78 years old, driving there was incredibly stressful. We decided to check out after just one night. It was only at that point we learned we needed to request a refund through Booking.com. It seems we might not be eligible for a refund, which is surprising given my extensive travel experience. I trust we can find a satisfactory resolution to this issue. Regards, C. M.

I stayed at the Sea Pearl hotel in Baku, Azerbaijan, which I booked through booking.com. I checked in on the 16th of August and checked out on the 19th of August [redacted]. My total bill at the hotel was [redacted] AZN, which I paid at the reception. However, an additional charge of [redacted] AZN was made to my credit card without my authorization. I have tried contacting booking.com multiple times for assistance with no success. It has been over a month, and the hotel manager has not been helpful either. He keeps saying he will process the refund, but nothing has been returned yet. If you need further clarification, please reach out to me at [redacted][redacted].

I had an issue with the hotel I booked through booking.com. My partner tried to check in at Town Inn & Suites in Toronto, but they didn't accept my credit card, even though the booking was in my partner's name. The payment was made with my card, but my partner's friend used theirs. I was still charged $[redacted].98 on my VISA. I am requesting a refund for this.

I made a reservation for a hotel room at the Fairfield Marriott in Tupelo, Mississippi and cancelled it on Wednesday, September 25th within the 48-hour window. I received a confirmation number for the cancellation. However, I was still charged for the room. I would like to request a full refund as I had to redirect the funds for a funeral contribution due to a change in plans. My reservation/cancellation number is [redacted]. I kindly ask for the refund to be processed and deposited back into my account. You can reach me at +1 [redacted].