I made a booking with booking.com from an airport when I lost connection. I did NOT rec...

GetHuman3521055's customer service issue with Booking.com from September 2019

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The issue in GetHuman3521055's own words
I made a booking with booking.com from an airport when I lost connection. I did NOT receive my confirmation no or my pin No however the money was removed from my account. I tried to rectify this situation while I was overseas and I received ** emails from different people from the help desk. I could not ring UK or Greece or Australia as they required a confirmation no and pin no as they had a large volume of calls. I have since returned to Australia and the money from that booking has still not been returned. One customer service officer said it takes ** days which has been longer. I have sent my receipt of payment going to the account * times to * customer service representatives. No luck. I did use you again but the money from this booking has not been returned. I DO NOT have a confirmation no nor do I have a pin.

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Booking.com

Customer service issue
Reported by GetHuman3521055
Sep 2nd, 2019 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 23507 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman3521055 started working on this issue
Sep 2nd, 2019 2:59pm

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