I sent booking.com a cancellation in writing for a hotel stay as I was instructed to do...

GetHuman3457077's customer service issue with Booking.com from August 2019

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The issue in GetHuman3457077's own words
I sent booking.com a cancellation in writing for a hotel stay as I was instructed to do by the hotel that I called to cancel I was told I would hear back in ** to ** hours and now I am charge for the room I tried to cancel it both with Booking.com and with the hotel itself within the cancellation. And now I am charge for this room and I shouldn’t of been because I tried canceling with Booking.com and with the hotel* I sent booking.com cancellation in writing for a hotel stay as I was instructed to do by the hotel that I called to cancel I was told I would hear back in ** to ** hours and now I am charge for the room I tried to cancel it both with booking.com and with the hotel itself within the cancellation. And now I am charge for this room and I shouldn’t of been because I tried canceling with booking.com and with the hotel *Booking.com advised me to call the hotel and the hotel advise me to call booking.com so I feel as if I got the runaround and then we charge for the room.*I would like a refund put on my card for the amount of the room thank you

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Booking.com

Customer service issue
Reported by GetHuman3457077
Aug 20th, 2019 - a year ago
Not resolved
Seen by 13 customers so far
Similar issue to 22294 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman3457077 started working on this issue
Aug 20th, 2019 10:51pm