Booking************Pin ******I booked a hotel called Bel air motel in Gatlinburg for th...

GetHuman3416838's customer service issue with Booking.com from August 2019

Help with my Booking.com issue
The issue in GetHuman3416838's own words
Booking************Pin ******I booked a hotel called Bel air motel in Gatlinburg for the **st through the *th when we arrived I asked to see your room there were stains on the walls the carpet and the bedding it was disgusting the property showed up on site which was covered in with dirt the hotel look run down and not even open I would not let my children stay there we ended up getting another hotel and could only get it for * days cutting our vacation a day short they still charged me one night even after calling for a week straight to complain and speak to a manager which they would not let me speak to I need to speak with someone about getting credit towards another hotel for a different time or to resolve this issue in a different way I am very upset about the whole situation

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Booking.com

Customer service issue
Reported by GetHuman3416838
Aug 13th, 2019 - 2 years ago
Fixed
Seen by 5 customers so far
Similar issue to 21462 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman3416838 started working on this issue
Aug 13th, 2019 2:43pm
GetHuman3416838 confirmed the issue is fixed. Hooray!
Aug 14th, 2019 3:23pm

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