Saludos*Hicimos una reservaci*n el ** de febrero para una habitaci*n en particular en e...

GetHuman-jeremyrg's customer service issue with Booking.com from July 2019

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The issue in GetHuman-jeremyrg's own words
Saludos*Hicimos una reservaci*n el ** de febrero para una habitaci*n en particular en el hotel Flamingo Las Vegas Nevada, y no nos dieron la habitaci*n correcta porque no hay disponible, a*n as* dicen que no honrar*n el dinero porque alegadamente por haber hecho la reservaci*n en booking ese precio que pagamos por habitaci*n s*lo era para reservar una habitaci*n en el hotel. Pero no entendemos como eso es posible cuando seleccionamos una habitaci*n con especificaciones y nos lleg* una confirmaci*n de la habitaci*n que era. Ahora nos tienen en una habitaci*n doble y en *rea de fumadores. Cuando eso no fue lo que se pidi* y nos dijeron que fu*ramos hoy nuevamente para verificar si hay una habitaci*n de la que pagamos disponible. Estamos de Luna de miel por favor ay*dennos. Gracias

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Booking.com

Customer service issue
Reported by GetHuman-jeremyrg
Jul 30th, 2019 - a year ago
Fixed
Seen by 9 customers so far
Similar issue to 19718 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman-jeremyrg started working on this issue
Jul 30th, 2019 1:39pm
GetHuman-jeremyrg confirmed the issue is fixed. Hooray!
Jul 31st, 2019 2:38pm

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