Hello, **I have make reservation few months ago via booking for Paguera Apartments Mar...

GetHuman-topicst's Refund My Booking issue with Booking.com from July 2019

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The issue in GetHuman-topicst's own words
Hello, **I have make reservation few months ago via booking for Paguera Apartments Mar Y Sol. **We have arrive here on **.**. And when we arrive in the room ,there was * big bugs in the room, and the bed was disgusting ,they didn't clean it up... We clean everything and buy new bed covers ,also we speak with the host ,he told us that this is normal situation with bugs in Mallorca blah blah...Later that evening we saw new one HUGE bug in our room...We was really scared... They are VERY FAST and they are FLYING... **We slept only * hours and go out from apartment in *am...All day we was out of the apartment and then when we arrive back **pm ,we saw new bags and lizards in our room !!!!! **We call the host ,but he is saying that this is not his problem...We are speachless...We payed for this ***e * **e taxes here...Noobody can sleap here ,the other guests just can not believe ,they told me to call police...Which I will do tomorrow... We are going out of this place tomorrow ,we can't sleep again now ,we are going out after * horrible nights ,this was nightmare...**I have to wait whole night now on balcony!!!**I can share with you pictures with bugs ,if you give me some meil to send it...**Can you help us to refund our money? **Because ,we made new reservation via booking for **-** July in Hotel Teide.**I hope you can help us, **Waiting for your answer ,**Thanks,Stojanka.

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Booking.com

Refund My Booking issue
Reported by GetHuman-topicst
Jul 13th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 17517 others
0 customers following this

Timeline

GetHuman-topicst started working on this issue
Jul 13th, 2019 8:03am