Hello, **I have make reservation few months ago via booking for Paguera Apartments Mar...

GetHuman-topicst's Refund My Booking issue with Booking.com from July 2019

Help with my Booking.com issue
First: share to improve GetHuman-topicst's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-topicst may need:
Name on the booking, Booking reference, and 4 digit PIN
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman-topicst's own words
Hello, **I have make reservation few months ago via booking for Paguera Apartments Mar Y Sol. **We have arrive here on **.**. And when we arrive in the room ,there was * big bugs in the room, and the bed was disgusting ,they didn't clean it up... We clean everything and buy new bed covers ,also we speak with the host ,he told us that this is normal situation with bugs in Mallorca blah blah...Later that evening we saw new one HUGE bug in our room...We was really scared... They are VERY FAST and they are FLYING... **We slept only * hours and go out from apartment in *am...All day we was out of the apartment and then when we arrive back **pm ,we saw new bags and lizards in our room !!!!! **We call the host ,but he is saying that this is not his problem...We are speachless...We payed for this ***e * **e taxes here...Noobody can sleap here ,the other guests just can not believe ,they told me to call police...Which I will do tomorrow... We are going out of this place tomorrow ,we can't sleep again now ,we are going out after * horrible nights ,this was nightmare...**I have to wait whole night now on balcony!!!**I can share with you pictures with bugs ,if you give me some meil to send it...**Can you help us to refund our money? **Because ,we made new reservation via booking for **-** July in Hotel Teide.**I hope you can help us, **Waiting for your answer ,**Thanks,Stojanka.

GetHuman-topicst did not yet indicate what Booking.com should do to make this right.

How GetHuman-topicst fixed the problem

We are waiting for GetHuman-topicst to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Booking.com's attention and get better help faster. Tap below to get started.
Having Booking.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Refund My Booking issue
Reported by GetHuman-topicst
Jul 13th, 2019 - 4 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 17517 others
0 customers following this


GetHuman-topicst started working on this issue
Jul 13th, 2019 8:03am

Paying Too Much for TV?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers