Hi there, I attempted to make a booking at Hotel Samac, , Trogir Croatia in February fo...

GetHuman-tlbeatti's Overcharge on Account issue with Booking.com from July 2019

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The issue in GetHuman-tlbeatti's own words
Hi there, I attempted to make a booking at Hotel Samac, , Trogir Croatia in February for a stay June **-**. I never received a confirmation from booking.com. I was flagged as a no show and the hotel processed the payment on my cc. I contacted booking.com and they could not see a reservation under my account. I use the site frequently. I obtained the confirmation number from the accommodation provider. Confirmation is ********** No pin number. As it turns out, it is a reservation in my name. I contacted booking.com with this information and it was discovered that booking.com had sent the confirmation and info to an incorrect email address. it was sent to *****@***.com rather than *****@***.com I made this reservation on my home computer and not while signed in on the app. Since I never received a confirmation from booking.com, I never knew a had the reservation. It seems like there was some sort of glitch as I have had great success in using *your booking engine. Villa Samac never received a cancellation from me as I didn't even know I had a booking!! I have tried calling customer service a few times and reached someone in China with poor English and no problem solving skills. I have enjoyed using this booking service a great deal and would like to continue in the future. I realise it is a HUGE company and related to kayak.com carrentals.com etc. It is still important to address the users' issues as we are the people using the websites and spending our hard earned money. Please let me know how we can sort this out. I am happy to provide any details. *Villa Samac processed $***.** CAD (****.** kuna or *** Euros)*I am looking for a refund or credit from booking.com*Thanks, Tracy Beattie

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Booking.com

Overcharge on Account issue
Reported by GetHuman-tlbeatti
Jul 12th, 2019 - 2 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 17477 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman-tlbeatti started working on this issue
Jul 12th, 2019 9:37pm
GetHuman-tlbeatti indicated the issue is not fixed yet.
Jul 13th, 2019 2:23am
GetHuman-tlbeatti indicated the issue is not fixed yet.
Jul 13th, 2019 2:24am
GetHuman-tlbeatti indicated the issue is not fixed yet.
Jul 13th, 2019 10:33pm
GetHuman-tlbeatti indicated the issue is not fixed yet.
Jul 13th, 2019 10:35pm
GetHuman-tlbeatti indicated the issue is not fixed yet.
Jul 13th, 2019 11:15pm
GetHuman-tlbeatti indicated the issue is not fixed yet.
Jul 15th, 2019 9:54pm
GetHuman-tlbeatti indicated the issue is not fixed yet.
Jul 19th, 2019 4:02pm